Nadakkavil Hospital is looking for an experienced and patient-focused Cost Counsellor / Surgery Financial Counsellor to handle treatment cost estimation, surgery package counselling and financial discussions with patients and their families.
The candidate must have 2–5 years of previous hospital experience, preferably in surgery counselling, cost estimation, hospital billing or financial counselling.
Key Responsibilities
- Explain surgery packages and estimated treatment costs to patients and their attendants.
- Coordinate with doctors and clinical departments to obtain treatment plans and cost estimates.
- Prepare and communicate accurate cost estimates for surgeries, procedures and hospital admissions.
- Explain package inclusions, exclusions and additional charges clearly.
- Counsel patients and families regarding advance payments, deposits and payment procedures.
- Coordinate with the insurance and TPA department regarding cashless treatment and coverage-related queries.
- Follow up with patients regarding surgery decisions and admission planning.
- Coordinate with billing, nursing, OT, pharmacy and admission departments.
- Maintain daily cost counselling records and MIS reports.
- Monitor surgery conversion and counselling outcomes.
- Address patient and attendant queries regarding treatment expenses.
- Ensure transparency and accuracy in all financial discussions.
- Maintain patient confidentiality and professional communication.
- Follow hospital policies, SOPs and NABH standards.
Educational Qualification
- Any Degree preferred.
- B.Com / BBA / MBA / Hospital Administration preferred.
- Knowledge of hospital billing and healthcare financial procedures is an advantage.
Experience Requirements
- 2–5 years of previous hospital experience is mandatory.
- Experience in surgery counselling, cost counselling, financial counselling or hospital billing preferred.
- Experience in coordinating with doctors, patients, insurance and billing departments is an advantage.
- Freshers will not be considered.
Skills Required
- Excellent communication and counselling skills.
- Solid numerical and financial understanding.
- Knowledge of hospital billing and surgery packages.
- Patient handling and negotiation skills.
- Good computer knowledge and MS Excel skills.
- Strong coordination and follow-up abilities.
- Professional, patient-friendly and result-oriented approach.
Job Details
- Position: Cost Counsellor / Surgery Financial Counsellor
- Department: Administration / Patient Counselling
- Employment Type: Full-time
- Experience: 2–5 Years
- Work Location: Nadakkavil Hospital, Valanchery, Malappuram, Kerala.
How to Apply
Interested candidates with 2–5 years of relevant hospital experience are invited to apply through Indeed.
Previous hospital experience is mandatory. Freshers will not be considered.