Act as the primary point of contact at an assigned jewellery counter (Gold, Diamond, Polki, or Silver) to maximize sales conversion and customer satisfaction.
Guide and mentor junior counter sales representatives while ensuring smooth daily counter workflows.
Greet walk-in customers, assess their preferences, and recommend suitable gold, diamond, gemstone, or bridal collections to close sales. Cross-sell and upsell matching pieces or gold saving schemes to meet monthly targets.
Oversee the safe handling, display, and vault storage of high-value stock. Conduct daily physical stock counts, track transfers, and report low inventory to supervisors.
Resolve customer complaints professionally and maintain CRM records for personalized follow-ups during weddings and festive seasons.
Ability to work full-time showroom shifts, including weekends and peak festive seasons like Akshaya Tritiya, Dhanteras, and Diwali, with a rotational weekday off