The Assistant Residents Welfare Manager helps ensure the smooth, safe, and welcoming operation of clubhouse amenities. The role focuses on managing resident access, supporting day-to-day clubhouse operations, and providing helpful service to residents and guests.
Schedule
- Rotating shifts: 5:00 a.m.–2:30 p.m. and 2:30 p.m.–11:00 p.m.
- The management team consists of three managers rotating across these shifts.
- The clubhouse operates seven days a week, so weekend work is required according to the shift rotation.
Key responsibilities
- Manage and monitor access to clubhouse amenities in line with applicable access policies.
- Verify resident and guest eligibility and assist with access-related questions.
- Maintain accurate access records and report any irregularities or issues.
- Support the daily operation of clubhouse facilities and help keep them orderly and welcoming.
- Respond to resident concerns professionally and escalate maintenance, safety, or service issues to the appropriate team.
- Coordinate with other managers and relevant staff to ensure consistent coverage and handovers between shifts.
- Follow established procedures for safety, security, and facility use.
Ideal candidate
- Strong communication and customer-service skills.