Required Experience, minimum: 6 years

Required Experience, maximum: 10 years

- Skills: Java, AWS Cloud, Postgre SQL, ServiceNow - SaaS, JIRA, IRA/Confluence

Role

Application Operations Specialist – Financial Services Document Management

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Location

Chennai

Experience

6+ years of relevant experience

Number of Openings

1

About the Role / Key Responsibilities

- Support and maintain business-critical Financial Services document management platforms, ensuring smooth and efficient day-to-day operations.
- Ensure the stability, security, and availability of Documentum-based applications, integration services, APIs, and associated cloud infrastructure.
- Monitor application performance, system health, logs, alerts, and API activity using AWS CloudWatch and other observability tools.
- Investigate and resolve production incidents, perform root cause analysis, coordinate recovery efforts, and provide timely updates to stakeholders.
- Execute application deployments, releases, configuration updates, and maintenance activities while adhering to ITIL-based change management processes.
- Validate system functionality after deployments and changes to ensure successful implementation and minimal business impact.
- Identify and implement preventive measures to reduce recurring issues and improve overall service reliability.
Maintain and enhance operational documentation, support procedures, knowledge base articles, and handover materials to support effective service operations and knowledge sharing.

What You Should Bring

- A robust operations-focused mindset with a commitment to service stability, business continuity,



customer satisfaction, and measurable operational outcomes.
- Proven ability to thrive in fast-paced, collaborative, and geographically distributed technology environments.
- Strong analytical and problem-solving skills, with a structured approach to incident management, root cause analysis, escalations, and stakeholder engagement.
- Experience planning, coordinating, and supporting application changes and releases from initiation through validation and post-implementation review.
- Flexibility to participate in shift-based support, on-call rotations.
- Occasional weekend support may be required to address high-priority production incidents.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, business stakeholders, vendors, and support partners.
- Ability to prioritize tasks, manage competing demands, and maintain service quality in high-pressure situations.
A proactive attitude toward continuous improvement, operational excellence, and knowledge sharing.

Must-Have Technical Skills

- Strong expertise in Java application support, including log analysis, runtime troubleshooting, performance monitoring, and incident resolution.




- Hands-on experience managing AWS cloud infrastructure (ECS Fargate, EFS, S3, CloudWatch) and PostgreSQL databases , including deployment, administration, monitoring, maintenance, performance tuning, troubleshooting, backup and recovery, and production support.
- Strong SQL and database troubleshooting skills, with hands-on experience working with PostgreSQL databases
- Solid understanding of monitoring, alerting, and observability practices to ensure application availability, performance, and reliability.
- Proficiency with IT Service Management (ITSM) and collaboration tools such as ServiceNow, Jira, and Confluence.
- Experience supporting GitHub-based deployment workflows, CI/CD pipelines, and release management processes.
- Ability to analyze and resolve complex production issues across applications, databases, integrations, and cloud infrastructure.
Should be open to work in CEST time zone. (12:30PM - 9:30PM)

Nice- to -Have Skills

- Experience with Documentum D2 administration, configuration, or operational support in enterprise environments.
- Experience supporting and administering Documentum-based document management applications in production environments.
- Hands-on experience troubleshooting Docker containers and containerized application environments.
- Familiarity with GitHub Copilot and other AI-assisted engineering, development, or support tools.
- Basic understanding of Terraform and Infrastructure as Code (IaC) principles for managing and automating cloud infrastructure.
- Exposure to cloud automation, configuration management, and modern DevOps practices.

📌 Production Support Specialist - Financial Services Document Management (Chennai)
🏢 BMW TechWorks India
📍 Chennai