Job Title: CRM Executive
Department: Customer Relationship Management
Industry: Real Estate / Property Development
Job Summary:
Responsible for managing customer relationships from booking to property handover, ensuring customer satisfaction, handling queries, coordinating with internal departments, and maintaining accurate customer records.
Key Responsibilities:
- Handle customer enquiries, complaints, and requests.
- Maintain customer databases and CRM software.
- Coordinate with sales, accounts, construction, and legal teams.
- Follow up with customers regarding booking, payments, and documentation.
- Provide regular updates on construction progress and project status.
- Coordinate property site visits and customer meetings.
- Manage customer feedback and resolve complaints promptly.
- Assist with agreement signing and property handover procedures.
- Maintain daily, weekly, and monthly CRM reports.
- Ensure a smooth customer experience throughout the buying journey.
Qualifications:
- Any degree (BBA, B.Com, MBA preferred).
- 1–3 years of experience in CRM or customer service.
- Positive communication and interpersonal skills.
- Knowledge of MS Excel, Word, and CRM software.
- Real estate experience preferred.