Customer Relationship Executive (CRE) at a Hero MotoCorp dealership focuses exclusively on showroom hospitality, sales lead conversion, and the new-vehicle buying journey.

Exclusive Responsibilities

- Showroom Front-Desk and Walk-In Greeting. Welcome showroom visitors, register their contact details and vehicle preferences in the Hero Dealership Management System (DMS), and assign them to a Sales Executive.
- Incoming and Digital Lead Conversion. Answer sales phone inquiries and make immediate outbound calls to online, social media, and campaign leads to book showroom visits and test rides.
- Initial Product and Offer Briefing. Share accurate details on Hero motorcycles and scooters, on-road prices, exchange bonuses, festive schemes, and finance/EMI options.
- Sales Pipeline Follow-Up. Conduct daily follow-up calls with pending prospects to track buying timelines, overcome initial objections, and keep leads active until booking.
- Delivery Experience Coordination. Coordinate with the billing, finance, and RTO teams so vehicle paperwork, insurance, and the delivery ceremony happen smoothly on schedule.
- Post-Delivery Sales Feedback. Call new buyers within a few days of delivery to confirm satisfaction with the sales staff, billing transparency, and document handover.




- Lost-Sale Tracking. Contact prospects who did not purchase to record the exact reason (such as competitor choice, finance rejection, or price) for the Sales Manager.

Qualifications and Skills

- Education. Bachelor's degree in any stream with strong communication abilities.
- Experience. 2-4 years in retail sales, tele-sales, front-office hospitality, or automobile showroom roles.
- Technical Skills. Basic computer proficiency, MS Excel reporting, and familiarity with CRM/DMS lead entry.
- Soft Skills. Welcoming demeanor, persuasive phone etiquette, fluency in the local language and basic English, and consistent follow-up discipline.

Sales Performance Metrics (KPIs)

- Walk-In Capture Rate. Logging 100% of showroom visitors and phone inquiries into the DMS daily.
- Lead-to-Showroom Ratio. Converting digital and telephonic leads into physical showroom visits and test rides.
- Sales CSI Score. Achieving high satisfaction scores on post-delivery sales feedback calls.

Job Type: Full time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid time off

Language:

- English (Preferred)

Work Location: In person

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