Department: Customer Support & Sales Coordination
Location: Sector-132 Noida
Experience: 1–3 Years
Gender: Male & Female Both
HR- (phone hidden)
Job Responsibilities:
- Handle customer calls and provide timely assistance.
- Coordinate with customers regarding order booking and order status.
- Track customer orders and ensure timely delivery.
- Follow up with customers for pending payments and payment status.
- Coordinate with the dispatch and logistics teams for timely order dispatch.
- Share dispatch details and delivery updates with customers.
- Provide day-to-day support to the Sales Team.
- Coordinate with the Sales Team regarding customer enquiries, orders and pending requirements.
- Maintain customer records, sales data and daily follow-up reports.
- Resolve customer queries and ensure customer satisfaction.
Candidate Requirements:
- Positive communication and telephone handling skills.
- Knowledge of customer coordination, order processing and dispatch.
- Experience in payment follow-ups and order tracking.
- Ability to support the Sales Team in daily operations.
- Basic knowledge of MS Excel and computer operations.
- Strong follow-up, coordination and problem-solving skills.
Interested candidates can share their updated CV ON- (phone hidden)