JOB DESCRIPTION

Assistant Manager – VOIP Sales

1. Position Details

Position: Assistant Manager – VOIP SalesDepartment: Sales / Business DevelopmentIndustry: Telecom / VoIP / Cloud Communications

Reporting To: Sales Manager / Business HeadLocation: [Chennai / Bangalore / Hyderabad / Mumbai / Other]

Employment Type: Full-TimeExperience: 4–7 YearsEducation: Graduate in any discipline; MBA / Telecom / Engineering qualification preferred

2. Role Purpose

The Assistant Manager – VOIP Sales will be responsible for driving revenue growth through acquisition of new customers, development of existing accounts and expansion of the company's VoIP and telecom solutions portfolio.

The role will focus on B2B/Enterprise sales of VoIP, SIP Trunking, DID/Virtual Numbers, Cloud PBX, Hosted PBX, UCaaS, Contact Centre and related communication solutions, while managing the complete sales cycle from lead generation to closure and customer onboarding.

3. Key Responsibilities

A. Business Development & New Customer Acquisition

Identify and develop recent business opportunities across Enterprise, SME, BPO, Contact Centre and other target segments.

Generate leads through direct prospecting, references, networking, digital channels, industry events and channel partners.

Develop and maintain a healthy sales pipeline to achieve monthly, quarterly and annual targets.

Conduct customer meetings, discovery sessions, product presentations and solution demonstrations.

Understand customer communication requirements and position appropriate VoIP/telecom solutions.

B. VOIP / Telecom Solution Sales

Drive sales of solutions including:

SIP Trunks

VoIP / International Voice

DID / Virtual Numbers

Toll-Free / International Numbers





Hosted / Cloud PBX

UCaaS / Unified Communications

Contact Centre / Cloud Contact Centre

Auto Dialer / Predictive Dialer

Voice APIs / CPaaS

MS Teams Direct Routing / Operator Connect

Call Recording and related communication solutions

Working knowledge of SIP, DID, PBX, VoIP architecture and cloud telephony is expected for effective consultative selling.

C. Sales Cycle Management

Manage the complete sales cycle from prospecting and qualification through proposal, negotiation, closure and onboarding.

Prepare quotations, commercial proposals, RFIs, RFQs and RFP responses.

Coordinate with Pre-Sales, Network, NOC, Operations, Finance and Legal teams for opportunity closure.

Negotiate pricing, commercials, contracts and SLAs within approved guidelines.

Ensure timely conversion of opportunities into revenue.

D. Account Management & Revenue Expansion

Develop strong relationships with existing customers and key decision-makers.

Identify opportunities for upselling and cross-selling additional VoIP and telecom services.

Drive customer renewals and revenue retention.

Monitor customer satisfaction and coordinate with internal teams for issue resolution.

Build long-term strategic relationships with IT Heads, CIOs, CTOs, Procurement and Business Heads.

E. Channel / Partner Development

Identify and onboard suitable telecom partners, resellers, system integrators and referral partners.

Develop partner-driven business opportunities.

Conduct product and commercial enablement sessions for partners.

Monitor partner performance and pipeline contribution.

Develop joint business plans and market initiatives where required

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

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