Product Manager for Salesforce Marketing Cloud (SFMC), the Group's official candidate outreach platform, with main focus on MMMHub – the internal messaging hub built on SFMC that enables digital products and business units to send GDPR-compliant transactional SMS, email, push and WhatsApp messages.
Key Responsibilities
- Own the product vision, roadmap and backlog for SFMC and MMMHub
- Onboard digital products, countries and current use cases to MMMHub
- Gather, analyse and prioritise requirements; translate them into user stories and features
- Act as main link between business, digital product teams, developers and SFMC specialists
- Lead agile delivery: sprint planning, testing / UAT, releases and post-release follow-up
- Ensure GDPR, security and compliance of all communications
Define and monitor product KPIs; manage the ServiceNow request pipeline; maintain product documentation
Skill Requirements
3–7 years in product management of marketing automation platform, ideally on SFMC
- Proven product management / product ownership of SFMC
- Strong understanding of SFMC capabilities and API-based integrations
- Agile / Scrum delivery, backlog management and requirement writing
- Stakeholder management in a global, multi-country environment