About us
Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators
- GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 85 centres, 9.8 million square ft (operational area) (as of October 2026). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customized and curated solutions for various office space needs. For more information, please visit our website About Job As a Lead / Sr. Lead – Managed Offices, you will own the end-to-end client, operational, commercial and workplace experience for a dedicated Managed Office account in Hyderabad. This role will serve as the single point of accountability for the client throughout the entire lifecycle—from sales closure and project execution to operational handover, ongoing account management and future business growth. You will drive seamless transitions across Sales, Projects and Operations, ensuring continuity of communication, accountability and service delivery at every stage. You will build strong client relationships, oversee day-to-day operations and workplace experience, proactively resolve issues, and identify opportunities for upselling, cross-selling and revenue growth. The role requires a strong customer-centric leader who can balance operational excellence, commercial performance, stakeholder management and exceptional workplace experience while ensuring long-term client satisfaction, retention and business success. Roles and Responsibilities 1. End-to-End Account Management & Client Relationship
• Own the complete client lifecycle, acting as the primary point of contact and single point of accountability for the client.
• Build and maintain strong relationships with client SPOCs, senior stakeholders and key decision-makers.
• Understand the client’s business objectives, workplace requirements, evolving needs and expectations.
• Drive regular client reviews, business reviews and stakeholder engagement to ensure alignment and satisfaction.
• Proactively identify service gaps, risks and opportunities to strengthen client relationships and retention.
• Manage client escalations with urgency, accountability and effective resolution.
• Ensure commitments made to the client are tracked, communicated and delivered within agreed timelines.
• Develop a deep understanding of the client’s organisation, culture and business priorities to deliver a tailored workplace experience. 2. End-to-End Transition & Lifecycle Management
• Own and manage the entire transition journey from Sales closure to Projects, Projects to Operations, and Operations to ongoing Account Management.
• Establish a structured transition framework with clear milestones, deliverables, timelines, responsibilities and communication protocols.
• Ensure complete and accurate transfer of client requirements, commercial commitments, scope of work, design specifications and service expectations between teams.
• Partner closely with Sales, Projects, Operations, Client Solutions, Finance and other internal stakeholders to ensure seamless transitions.
• Drive project readiness, operational preparedness and client onboarding to ensure a smooth move-in and commencement of services.
• Ensure all handover documentation, checklists, approvals, commitments and outstanding items are completed before transitioning between teams.
• Identify potential gaps, risks and dependencies early and drive timely resolution to prevent disruption to the client.
• Maintain continuity of client communication and ownership throughout every transition, ensuring the client does not experience gaps in service or accountability.
• Own post-move-in stabilisation, snag closure and transition into business-as-usual operations.
• Continuously improve transition processes, handover mechanisms and stakeholder coordination based on client and internal feedback.




• Own the overall workplace experience and day-to-day operational delivery for the client’s Managed Office.
• Ensure the workplace remains operationally ready, well-maintained, secure, compliant and aligned with WeWork standards.
• Drive exceptional workplace experience by balancing client expectations, member experience, facilities management and operational efficiency.
• Conduct regular workplace walkthroughs, operational reviews, audits and service assessments.
• Own operational dashboards, ticketing, issue resolution, service delivery reviews and client commitments.
• Establish explicit ownership and escalation mechanisms across Community, Operations, Projects, Finance, Security, Facilities and other internal teams.
• Ensure timely closure and communication of operational issues, service requests and client commitments.
• Drive operational standardisation, continuous improvement and adherence to ROEs, SOPs and service standards.
• Proactively identify operational risks and implement corrective and preventive measures.
• Drive client and workplace engagement initiatives, ensuring a consistently high-quality experience. 4. Revenue Growth, Upselling & Cross-Selling
• Own the identification, development and conversion of incremental revenue opportunities within the client account.
• Proactively identify upselling and cross-selling opportunities based on evolving client requirements, business growth and workplace needs.
• Explore opportunities across events, F&B;, community support, workplace experience, technology, parking, customisation, additional services and other relevant offerings.
• Partner with Sales and internal teams to develop and position value-added solutions for the client.
• Ensure Workplace Experience services and relevant business offerings are effectively presented and pitched to the client.
• Build a strong understanding of the client’s expansion plans, headcount growth, additional space requirements and future business needs.
• Drive commercial discussions, proposals, negotiations and follow-through to convert opportunities into revenue.
• Ensure all commercial opportunities are aligned with client requirements, business objectives and profitability.
• Contribute to account growth, revenue enhancement, retention and long-term commercial success. 5. Commercial, Financial & Business Performance Management
• Own the commercial and financial performance of the assigned Managed Office account.
• Drive billing accuracy, invoice reviews, budget finalisation, financial reporting and post-sales P&L; management.
• Monitor revenue, costs, profitability, financial commitments and business performance.
• Work closely with Finance and the relevant BOB owner to ensure financial accuracy, visibility and performance.
• Identify opportunities to improve profitability, optimise costs and enhance operational efficiency without compromising workplace experience.
• Track commercial commitments made during the Sales and Projects stages to ensure alignment with actual operational delivery.
• Ensure timely resolution of billing discrepancies, financial escalations and commercial issues.
• Provide regular updates on account performance, revenue opportunities, financial risks and business outlook. 6. Stakeholder Management & Cross-Functional Leadership
• Build strong working relationships across Sales, Projects, Operations, Client Solutions, Finance, Community, Events, Security, Facilities and other internal teams.
• Drive cross-functional alignment and accountability throughout the client lifecycle.
• Ensure teams understand client requirements, priorities, commitments and service expectations.
• Establish clear ownership, timelines and escalation mechanisms for all client-related deliverables.




• Lead discussions to resolve cross-functional challenges and prevent issues from impacting the client.
• Ensure effective communication between internal teams and the client at every stage of the account lifecycle.
• Drive a collaborative, customer-first approach while ensuring business priorities and operational standards are met. 7. Communication, Reporting & Continuous Improvement
• Provide structured account updates covering client experience, operations, revenue, P&L;, risks, compliance and key actions.
• Prepare and present regular client business reviews and internal performance updates.
• Maintain transparent documentation of client requirements, commitments, escalations, transition milestones and commercial opportunities.
• Ensure timely escalation of operational risks, service issues and commercial opportunities.
• Use client feedback, operational insights and business performance data to identify improvement opportunities.
• Drive continuous improvement across client onboarding, transition management, operational delivery and account management.
• Develop scalable processes and best practices that enhance client experience, operational efficiency and business performance. Experience & Qualifications
• Bachelor’s degree in Hospitality, Business Administration, Marketing, Operations or a related field.
• 5–8+ years of experience in Managed Offices, co-working, hospitality, workplace experience, operations, strategic account management or customer-facing roles.
• Experience managing large enterprise clients or dedicated client accounts is preferred.
• Demonstrated experience in end-to-end account management, client relationship management and operational delivery.
• Strong experience in managing cross-functional transitions, project handovers, client onboarding and operational stabilisation.
• Proven ability to manage complex client requirements, operational escalations and stakeholder expectations.
• Strong commercial acumen with experience in upselling, cross-selling, revenue generation, billing, budgeting and P&L; management.
• Excellent verbal and written communication, presentation, negotiation and relationship management skills.
• Strong analytical, organisational and problem-solving abilities, with attention to detail.
• Proficiency in digital tools for ticketing, reporting, dashboards, communication and business reviews.
• Ability to manage competing priorities, drive accountability and deliver results in a dynamic environment. Key Competencies
• End-to-end client and account ownership
• Client-centric mindset and relationship building
• Transition and lifecycle management
• Operational excellence and workplace experience
• Commercial acumen and revenue growth
• Cross-functional stakeholder management
• Escalation management and problem-solving
• Accountability, ownership and execution
• Strategic thinking and continuous improvement The ideal candidate is a customer-centric, commercially driven and operationally strong leader who can independently manage a strategic client account, ensure seamless transitions across the entire client lifecycle, deliver exceptional workplace experience and drive long-term client retention and business growth Equal Opportunity Employer WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law. We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs. Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

📌 Senior Community Lead, Managed Offices | Workplace Experience (Hyderabad)
🏢 WeWork India
📍 Hyderabad