Roles & Responsibilities:

- Act as the first point of contact for ADP clients, addressing queries and resolving issues through phone, email, and chat.
- Provide timely and effective support for ADP products, services, and technology solutions.
- Assist clients with troubleshooting, issue resolution, and product-related inquiries.
- Guide and train clients on ADP applications, tools, and system functionalities.
- Understand client requirements and provide appropriate solutions to improve customer experience.
- Handle multiple customer inquiries while maintaining service quality and response time.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Escalate complex technical or service-related issues to the appropriate internal teams.
- Stay updated on ADP product enhancements, policies, procedures, and regulatory changes.
- Build solid client relationships through effective communication, empathy, and problem-solving.
- Manage workload efficiently in a fast-paced, target-driven customer support environment.
- Ensure adherence to company service standards, quality guidelines, and customer

📌 Hiring Drive Registration (India)
🏢 ADP Private
📍 India