Broker Support Officer – Australian Lending

Permanent Work From Home | Day Shift | Philippines

Are you experienced in Australian mortgage lending, loan processing, or broker support Ready to take your experience to the next level by working directly with an Australian lender

We are looking for a detail-oriented and proactive Broker Support Officer to join the team of an established Australian financial services business.

This is an exciting opportunity for someone who understands the Australian lending process and wants to move beyond traditional broker-side administration into lender-side operations and partner management.

You will play an important role in supporting mortgage brokers and referral partners, coordinating loan applications from submission through settlement, managing partner accreditation, and ensuring commissions and documentation are handled accurately and efficiently.

About the Role

You will work closely with the Australian Partnerships team and collaborate with Credit, Operations, and Finance to ensure a smooth experience for brokers and their clients.

This is a hands-on role where organization, communication, attention to detail, and ownership are essential. You will also have the chance to contribute to improving processes and supporting the growth of the company's partner network.

Key Responsibilities

Loan Processing & Partner Support

- Coordinate and monitor loan applications from initial submission through to settlement.
- Track application progress and follow up with internal teams to keep applications moving within agreed timeframes.
- Identify delays, resolve outstanding requirements, and escalate potential bottlenecks proactively.
- Maintain accurate pipeline records, including expected settlement dates and loan values.
- Reconcile broker and referral partner commissions, ensuring accurate and timely payments across different commission arrangements.





Broker Accreditation & Partner Onboarding

- Coordinate the accreditation and onboarding of new mortgage brokers and referral partners.
- Collect, review, and verify required documentation, licences, and due diligence information.
- Prepare complete accreditation files for internal risk and compliance approval.
- Manage partner agreements and maintain accurate accreditation records in HubSpot.
- Support ongoing partner reviews and identify documentation gaps or potential compliance concerns.
- Guide new partners through internal systems, processes, and requirements.

Internal Coordination & Process Improvement

- Work closely with Credit, Operations, Finance, and Partnerships to maintain service standards.
- Support the development of partner resources, tools, and operational processes.
- Communicate partner feedback and identify opportunities to improve the overall lending experience.

Compliance & Quality Assurance

- Help ensure partner documentation and processes meet applicable lending and compliance requirements.
- Conduct regular quality checks and documentation reviews.
- Identify and escalate potential risks, inconsistencies, or compliance concerns.

What We Are Looking For

Required Experience:

- At least 2 years of experience in Australian lending, mortgage processing, broker support, credit administration, settlements, or lender operations.
- Practical understanding of the Australian mortgage or loan process, ideally from application through settlement.
- Strong written and spoken English,



with confidence communicating directly with Australian mortgage brokers and business partners.
- Excellent attention to detail, particularly when handling financial documentation, commissions, and compliance records.
- Experience working with CRM systems and managing multiple applications or operational workflows.
- Strong follow-up, coordination, and problem-solving skills.
- A proactive mindset with the confidence to chase outstanding information, identify delays, and escalate issues when necessary.

Highly Desirable:

- Experience with broker accreditation and mortgage aggregators.
- Knowledge of broker commission structures and commission reconciliation.
- Exposure to reverse mortgages, equity release, or specialist lending products.
- Experience using HubSpot or similar CRM platforms.

Why Join This Opportunity

- Permanent Work From Home: Enjoy a fully remote position from anywhere in the Philippines.
- Day Shift Schedule: Monday to Friday, 9:00 AM–6:00 PM Sydney time.
- Weekends Off: No graveyard shifts or weekend work.
- Direct Australian Exposure: Work closely with an Australian leadership team and gain valuable lender-side experience.
- Meaningful Responsibilities: Take ownership of partner relationships, loan coordination, and operational processes.
- Career Growth: Join a growing business where your ideas, initiative, and contributions can make a real difference.

Working Schedule

Monday to Friday, 9:00 AM–6:00 PM Sydney time.

This is an early-morning Philippine schedule, with weekends off.

Ready to Apply

If you have hands-on experience in Australian mortgage lending, loan processing, or broker support and are looking for a long-term remote opportunity, we would love to hear from you.

Apply now and take the next step in your career in Australian financial services.

📌 Broker Support Officer (Australian Lending) (India)
🏢 BruntWork
📍 India