Own every client outcome on the CV3 Agentic Engine, from signed contract to renewal.

Reports to: Chief Executive Officer

Location: India, with working hours that overlap US clients

Joining: Immediate

ABOUT CV3:

CommerceV3 has run ecommerce for US brands for 20 years. More than 150 active ecommerce clients rely on us today, and we process over $500 million in annual GMV on their behalf. That history is why companies trust us with their revenue and not only their software.

On that base we have built the CV3 Agentic Engine: more than 15 agentic AI modules, operated by our own team, working as two connected engines. Inbound gets a company found and chosen through SEO, AEO, GEO and content. Outbound turns buying signals into pipeline through account intelligence, AI SDRs, multichannel sequences and qualified meetings. In recent months we have signed new clients in the US and India on contracts with hard commitments: qualified-meeting minimums, weekly CRM-backed reporting and formal 90-day reviews.

THE ROLE:

We sell outcomes, so delivery is the product. The Vice President, Operations & Delivery is the single owner of everything that happens after a contract is signed: the client relationship, the delivery plan, the team that executes it and the result the client was promised. You will report to the CEO and lead the delivery, content, strategy, AI and technology teams.

WHAT YOU'LL OWN:

- Client leadership. Be the senior face of CV3 on every account. Run kickoffs, weekly reviews and 90-day reviews. Set expectations early and in writing, deliver difficult news before the client finds it, and turn satisfied clients into renewals and references.
- Delivery against contract. Turn each contract into a delivery plan with owners, dates and measures. Track every commitment, whether meetings, content, visibility or reports, and make sure none is missed.
- The inbound engine. Direct the SEO, AEO, GEO and content programs so that clients are named in AI answers and in search,



and can see the movement month by month.
- The outbound engine. Direct ICP definition, account lists, signal tracking, AI SDR sequences and meeting qualification so that the meetings we hand over are ones the client's sales team accepts.
- Team and operating rhythm. Lead and grow a cross-functional team across delivery, content, strategy, AI and technology. Set the cadence: daily status, weekly client reporting and monthly strategy reviews.
- Dashboards, trackers and reporting. Own the delivery dashboard and project tracker for every client and keep them current every day: an internal view of risks, blockers and escalations, and a client view of progress, completed deliverables, KPIs and pending inputs. They are the single source of truth for the team and the client.
- Scale and margin. Standardize onboarding, playbooks and reporting so that each current client is configured, not rebuilt. Plan capacity ahead of sales and protect delivery margin.

HOW SUCCESS IS MEASURED:

- Commitments met: qualified meetings, deliverables and reports delivered on time, every month, on every account.
- Visibility: every dashboard and tracker accurate and up to date, so no client has to ask for a status.
- Retention and expansion: clients continuing at day 90, renewing at term and adding scope.
- Client confidence: references and case studies that clients agree to give.
- Speed: time from kickoff to the first measurable result for each new client.
- Efficiency: delivery margin and team utilization as the client base grows.

YOUR FIRST 90 DAYS:

- Days 1 to 30. Take ownership of every active account.



Meet each client, read each contract against what has been delivered, and publish a clear status for every engagement.
- Days 31 to 60. Put one operating rhythm in place across all accounts: a client dashboard, a weekly report and a red, amber or green status that everyone trusts. Name the gaps in team and capacity, with a plan to close them.
- Days 61 to 90. Lead the next round of 90-day client reviews yourself. Every account leaves with an agreed plan for the following quarter and a view on renewal and expansion.

WHO YOU ARE:

- You have 12 or more years in client delivery or operations, at least five of them leading delivery for a B2B demand generation, digital marketing, martech or SaaS services business with US clients.
- You have personally held senior client relationships with founders, CMOs and CROs, and kept accounts through difficult months.
- You have run both sides of the work: inbound programs (SEO, content, AEO and GEO) and outbound pipeline programs (ICP, sequences, SDR teams, qualified meetings). You can question either team's work in detail.
- You have led cross-functional teams of 20 or more people and built the processes they run on.
- You are fluent with CRMs such as HubSpot, Zoho or Salesforce and with AI tools, you have built and run client dashboards and project trackers yourself, and you use data to settle arguments.
- You write and speak clearly enough that a US client never needs a second explanation.
- You can join immediately.

WHY THIS ROLE:

- A 20-year company with a new product and paying clients. You inherit trust and a client base, and build the delivery organization for what comes next.
- A direct line to the CEO and a seat in commercial decisions.
- Incentives tied to what you control: client results, retention and expansion.

To apply: send your CV and a short note on a client account you turned around to Aakriti Nagpal ([HIDDEN TEXT]).

📌 Vice President - Operations & Delivery (India)
🏢 CV3 Group
📍 India