Job Description

ICICI Bank is seeking experienced and customer-oriented Relationship Managers - Business Banking to manage and grow relationships with MSME and mid-sized corporate customers. The role involves understanding customer financial needs, offering customised banking solutions and driving business growth through deposits, loans and cross-selling opportunities.

Key Responsibilities

- Manage and strengthen relationships with existing business banking customers.
- Identify new business opportunities and acquire MSME and mid-sized corporate customers.
- Drive growth in deposit and loan portfolios.
- Understand customer financial requirements and recommend suitable banking products and services.
- Cross-sell banking products in collaboration with internal product teams.
- Monitor portfolio quality, assess business cash flows and follow up on overdue accounts.
- Conduct due diligence and ensure the quality of the loan portfolio.
- Coordinate with credit, product and service teams to provide customised financial solutions.
- Ensure timely resolution of customer queries and deliver excellent customer service.
- Identify new markets and untapped business opportunities to expand the customer base.
- Gather customer feedback and work towards achieving defined business outcomes.
- Follow the bank's philosophy of Fair to Customer, Fair to Bank.

Eligibility & Skills

- MBA, Chartered Accountant, Engineer or Graduate with relevant work experience.
- Prior experience in Relationship Management across industries.
- Valuable understanding of banking products, deposits, loans and credit fundamentals.
- Strong business development, sales and cross-selling skills.
- Ability to understand customer requirements and assess creditworthiness.
- Excellent communication and relationship-building skills.




- Strong market knowledge and business development orientation.
- Ability to collaborate with multiple internal teams.

Key Competencies

- Education: Graduate, MBA, CA, CMA
- Customer Relationship Management
- Business Development & Portfolio Growth
- MSME / Business Banking
- Deposit & Loan Products
- Cross-Selling
- Credit Assessment & Due Diligence
- Portfolio Management
- Customer Service & Stakeholder Management

Skills: Credit Analysis, sme banking , loan sales , Trade Finance, Portfolio Management, Risk Assessment, Account Management, Financial Services, Stakeholder Management, Client Relationship Management, Due Diligence, Customer Acquisition, Sales Management, Business Loan, Banking Products, Corporate Account, credit assessment, Term Loans, Banking Sales, Sales, Cross Selling, CASA Sales, Working Capital, Business Banking, Business Development, Financial Analysis, Corporate Banking, Relationship Management, Customer Service

Experience: 3.00-12.00 Years

Education: MBBS, Bachelor of Architecture (B.Arch), Chartered Accountancy (C.A), Bachelor Of Computer Application (B.C.A), Master OF Business Administration (M.B.A), Bachelor of Music Education (B.M.E.), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), ICWA (CMA), Bachelor of Interdisciplinary Studies

📌 Relationship Manager- Business Banking (Patna)
🏢 ICICI Bank
📍 Patna