A1 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable A2 to A3 Or P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable Responsibilities

Key Responsibilities
• Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.
• Monitor team performance and provide regular feedback and coaching.
• Handle escalated customer cases and ensure timely resolution.
• Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions.
• Ensure adherence to regulatory and internal compliance guidelines.
• Coordinate with cross-functional teams (e.g., Field Collections) for account resolution.
• Conduct regular team meetings, training sessions, and performance reviews. Required Skills &

Qualifications:
• Minimum 1–2years of experience in collections as a caller.
• Solid leadership, communication, and interpersonal skills.
• Ability to analyse data and drive performance through insights.
• Proficiency in MS Excel and CRM tools.
• Fluency in Malayalam Or Tamil and English. Eligibility Criteria:




• Open to internal employees who meet the experience and performance criteria.
• Should have completed at least [1 Year] in the current role.
• No active disciplinary actions or performance improvement plans. Qualifications Graduation Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve. With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Team Leader (Ludhiana)
🏢 Digitide Solutions
📍 Ludhiana