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Job Description
Summary The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services. The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience.

Job Description

Job Description
– AV & Events Lead Grade: E Function: Modern Workplace – AV & Events

Experience:
7
- 10 Years

Location:
Hyderabad Role Purpose The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services. The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience.

Key Responsibilities
• Lead day-to-day delivery of AV, meeting-room and event services, ensuring service reliability and operational readiness.
• Provide technical leadership across Microsoft Teams Rooms, Cisco Webex, Zoom Rooms and associated AV technologies.
• Own technical readiness and delivery for executive meetings, town halls and business-critical events, including planning, dry runs and live support.
• Lead major AV incidents, ensuring effective technical resolution, risk management, stakeholder communication and escalation.




• Lead and develop the AV & Events team, including workload planning, objectives, 1:1s, performance conversations, coaching and development.
• Ensure appropriate team capability, resource allocation and support coverage across BAU services and planned events.
• Drive problem management, preventative maintenance and sustainable resolution of recurring AV issues.
• Maintain effective operational standards, processes, documentation and service governance.
• Manage supplier and service-partner performance and drive resolution of technical and service-quality issues.
• Build trusted relationships with business stakeholders, technology teams and service partners.
• Drive continuous improvement through automation, AI and emerging collaboration technologies. Required Experience
• 7–10 years of relevant experience across enterprise AV, Unified Communications, collaboration technologies or corporate event services.
• Proven experience leading or managing technical teams in an enterprise environment.
• Strong experience with Microsoft Teams Rooms and enterprise meeting-room technologies.
• Working knowledge of Cisco Webex, Zoom Rooms and associated collaboration platforms.
• Strong knowledge of AV systems, including displays, cameras, microphones, audio systems, signal flow,



control systems and network-connected devices.
• Experience leading technical delivery for executive, high-profile or business-critical events.
• Strong experience in incident, problem and service management, including operational risk and escalation.
• Experience managing AV suppliers, integrators or managed-service partners.
• Strong stakeholder-management skills, including communicating technical issues, risks and service impacts to senior and non-technical stakeholders.
• Demonstrable experience improving service reliability, operational effectiveness and colleague experience. Qualifications
• Degree, diploma or equivalent professional experience in IT, Electronics, Electrical Engineering, Audio Visual Technology, Telecommunications or a related discipline.
• Relevant skilled certifications are desirable, including: o AVIXA CTS / CTS-I / CTS-D
• Microsoft Teams Rooms / Microsoft 365 certification
• Cisco Collaboration certification
• Relevant networking certification o ITIL Foundation or equivalent Key Skills & Competencies
• AV & Events service leadership
• People leadership and team development
• Microsoft Teams Rooms and Unified Communications
• Executive and business-critical event delivery
• Service management and operational risk
• Major incident and problem management
• Supplier and service-partner management
• Stakeholder and executive communication
• Technical governance and service improvement
• Coaching, mentoring and capability development
• Automation, AI and emerging workplace technologies

📌 AV & Events Lead (Hyderabad)
🏢 Lloyds Banking Group
📍 Hyderabad