Role Responsibilities Reciprocate the queries received through chat room, service cloud and emails Conduct detailed investigation and respond if it is a search and explanation queries and make basic corrections in case of DC cases which require short time to fix. Liaise with Production teams to get queries resolved. Gathering, analyzing and applying information to existing databases; supporting the development of new databases Ensures effective communication of information relevant to own area of responsibility re: changes, developments, news. Have a detailed understanding of C2C standards and conduct audits from time to time and uphold those standards with the team. Ensures the quality and time-efficient production of financial information to F&R; (Refinitiv) products. Responds to data queries from both internal and external clients and provides support to collaborators. Facilitate problem solving on data and product issues, including database infrastructure and maintenance procedures knowing who to involve and when. Works with and involves cross functional teams to provide Root Cause Analysis to identify solutions in problem areas. Identifies potential data improvements and consults with content Specialist for possible implementation. Effectively maintains and manages relationships with internal and external customers. Contribute to RCAs to be provided to the quality team Liaise with other SMAs in the SMA forum to seek efficiencies in work practices or achieve automation by finding opportunities. Research new and review existing sources to ensure that quality, timeliness and completeness scores are improved. Required Skills and Experience Knowledge of FI and Debt corax Content is desirable. Excellent timekeeping, ability to work to deadlines and manage under pressure is a must. Excellent communication skills,



oral and written, including customer-focused behaviour and ethics. Precision, thoroughness, customer management skills. Excellent problem-solving skills. Individual accountability and team ethic. Knowledge on the working of service cloud and incident management. Strong interpersonal and communication skills are essential, as is an ability to work under the pressure of tight deadlines. Knowledge on Financial markets, with strong focus on Bonds and cash instruments Experience with writing documents and crafting MOWs for effective content management Ability to work effectively within a team environment. Proficient with MS Office applications especially MS Excel Career Stage: Associate LSEG unlocks the power of markets to create opportunities across the global economy. Through our connected network of market infrastructure, data and analytics, we help customers access capital, manage risk and make confident decisions. Our insights bring clarity to complex markets, and our trusted services ensure resilience and stability. With deep expertise and global scale, we partner with customers to drive innovation and shape the future of finance. Few organisations operate at the scale, complexity and reach of LSEG. Here, you’ll work alongside experts, be inspired to deliver your best work and help shape what’s next for our business and the global economy. Guided by our values of Integrity, Partnership, Excellence and Change,



we bring together diverse perspectives, encourage fresh thinking, and create an setting where learning never stops. Join more than 26,000 colleagues across 60 countries, supporting customers in over 170 countries. Alongside flexible ways of working, you'll have access to benefits that support your wellbeing and your future, including 26 weeks' parental leave, healthcare, retirement planning and a wellness allowance. Through the LSEG Foundation and two paid volunteering days each year, you’ll also have opportunities to get involved in your local community and support causes that matter to you. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. By clicking on "Apply", the process for submitting an application will begin. If you have any questions prior to clicking "Apply", please contact the recruiter. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. LSEG. Make more possible.

📌 Content Analyst (Port Blair)
🏢 LSEG
📍 Port Blair