Company Description Monsoon Empress is a luxury 5-star hotel located on the NH Bypass in the heart of Kochi, offering convenient access to major tourist attractions, shopping malls, and business hubs. The hotel features well-appointed rooms and suites, refined dining options, and versatile banqueting facilities designed for both leisure and corporate guests. As a trend setter in Kochi’s hospitality scene, Monsoon Empress focuses on crafting delightful and memorable guest experiences through high service standards. Team members benefit from working in a skilled environment that values excellence, innovation, and guest satisfaction, with opportunities to grow in a premium hotel setting. Role Description The Front Office Manager is responsible for overseeing daily front office operations to ensure a smooth and welcoming experience for all guests. This full-time, on-site role based in Kochi includes supervising front office staff, managing check-in and check-out processes, resolving guest queries and concerns, and maintaining high standards of service at the reception and lobby area. The role involves coordinating room assignments, monitoring reservations and occupancy, maintaining accurate records, and ensuring effective communication between front office and other departments. The Front Office Manager also implements service procedures, trains team members,



and monitors performance to achieve customer satisfaction and operational efficiency. This position requires consistent presence on the front desk floor, especially during peak hours, to lead by example and support the team. Qualifications
• Strong Front Office and Customer Service skills, with the ability to lead a guest-facing team and manage reception operations.
• Office Administration capabilities, including managing documentation, coordinating schedules, and maintaining accurate records.
• Customer Satisfaction focus, with experience in handling guest feedback, resolving issues, and maintaining service quality standards.
• Excellent Communication skills, including clear verbal and written communication and the ability to interact effectively with guests and colleagues.
• Prior experience in hotel front office management or a similar hospitality leadership role.
• Knowledge of hotel reservation systems and basic financial procedures (billing, cash handling, reporting) is preferred.
• Ability to work flexible hours, including weekends and holidays, as required in a luxury hotel environment.
• Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is advantageous.

📌 Front Office Manager (Kochi)
🏢 MONSOON EMPRESS
📍 Kochi