Job Type: Full-time

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines.As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.Position: Customer Service Agent (Japanese)Location: PhilippinesModel: Remote (WFH)Employment type: Full timeDUTIES AND RESPONSIBILITIES:Deliver excellent customer service and manage customer needs through phone, email and messaging channelsSupport customers with enquiries related to hotels, flights, activities and other travel productsProfessionally handle a high volume of customer and partner enquiriesTake ownership of customer issues and concerns, including operational matters,



pricing and invoice enquiriesIdentify opportunities to improve customer service through self-service initiatives and process improvementsProvide feedback and contribute to initiatives that improve operational efficiencyMaintain open communication with Team Leaders and Managers regarding performance, feedback and coachingPerform office-based administrative duties whenever requiredWork collaboratively with the wider team to contribute to the overall customer experienceREQUIREMENTS:N1 Japanese (Minimum) and good command of English (B1/2)At least 1 year of experience in a customer-facing or partner-facing roleStrong customer service skills, including attentiveness, empathy, patience and consistencyExcellent verbal and written communication skillsProfessional telephone etiquetteExcellent attention to detailWillingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirementsHigh degree of integrity and ability to handle confidential informationAbility to work effectively in a fast-paced environmentBENEFITS:Work-from-home arrangement in PhilippinesCompetitive compensation packagePerformance bonus opportunitiesEmployee benefitsCareer and career development opportunitiesAccess to thousands of free learning coursesInitial training and ongoing coachingInclusive and supportive working environmentOpportunity to work within a global teamRelocation supportAnd many more!

📌 Customer Service Agent (Japanese) (India)
🏢 Important Company of the Sector
📍 India