Job Title: Accountability Coach Team Lead

Location:
Hybrid, Bangalore

Job Type
Full-Time Experience Required: 4–7 years, including at least 1–2 years leading a sales or inside sales team About Athleaders: Athleaders, voted Singapore's #1 Fitness Company for four years in a row (2021-2024) by Expat Forums and Magazines, is seeking a highly skilled Accountability Coach Team Lead to join our dynamic team. With our unique model, we have helped thousands of clients achieve their health and fitness goals at their preferred location
- all while prioritising convenience. We've recently expanded to Dubai and are growing fast. Our India team runs client accounts, sales, nutrition and operations for clients across geographies. Position Summary We're looking for an Accountability Coach Team Lead to run our team of Accountability Coaches. Our coaches are the main point of contact for clients. They keep clients on track, handle queries, and drive renewals. You'll lead the team day to day, own the team's targets on retention and renewals, and step in on tricky client conversations. If you've led a sales team before and know how to coach people to hit numbers without burning out clients, this role is for you.

Key Responsibilities
Leading the team
• Lead, coach and motivate a team of Accountability Coaches.
• Set daily and weekly targets for the team on client follow-ups, renewals and retention, and track progress against them.
• Run regular 1:1s and team huddles. Listen to client calls and chats, and give explicit, practical feedback.




• Onboard and train new coaches on our programs, processes and tools.
• Spot who's struggling early and help them improve. Flag performance issues to management when needed.
• Plan shifts and client allocation so every client is covered and workloads are fair. Owning client outcomes
• Own the team's and your individual renewal and retention numbers. Help coaches handle renewal conversations and objections.
• Handle escalations and difficult client situations yourself when needed.
• Make sure client records, packages, renewals and engagement milestones are kept up to date in the CRM.
• Work closely with trainers, nutritionists, sales and operations to make onboarding, session tracking and feedback smooth.
• You will be expected to manage your own portfolio of clients and actively take renewal calls, alongside your management responsibilities. Reporting and improving
• Share weekly reports on team performance, client engagement and satisfaction.
• Find gaps in our processes and scripts, and fix them.
• Still manage a small set of client accounts yourself, so you stay close to the work. Requirements
• 4–7 years of experience in sales, client success,



account management or a similar client-facing role.
• At least 1–2 years leading a sales or inside sales team, with a track record of hitting team targets.
• Comfortable working with numbers: targets, conversion, renewal and retention metrics.
• Experience coaching people through calls and objection handling.
• Prior experience in a health, fitness, or wellness environment is strongly preferred.
• Strong communication skills (written and verbal) with excellent interpersonal abilities.
• Proficient in using CRM systems, spreadsheets, and communication tools.
• Highly organised, detail oriented and calm under pressure, with a client-first, solution-focused approach.
• Empathetic, proactive, and solution-oriented approach to client interactions. 

What We Offer
• A chance to build and lead a team in a fast-growing company.
• A dynamic and collaborative work environment.
• Opportunity to work with leading fitness professionals and clients across geographies.
• Flexible

working hours
.
• Growth opportunities within a fast-scaling company in the health and fitness space.

How to Apply
Please apply through our application form: https://forms.gle/Nht9Z7q2XgLnsy6D6 When you apply, please have these ready:
• Your updated resume
• A voice recording of at least 1 minute introducing yourself and your experience, so we can assess communication skills We look forward to hearing from you

📌 Accountability Coach Team Lead (Bengaluru)
🏢 ATHLEADERS
📍 Bengaluru