Governance & Commercial Compliance Analyst

Location:
Bengaluru Working Arrangement: Office-based (5 days per week) About UBDS UBDS delivers digital transformation and technology services, helping organisations manage complexity, innovate and achieve sustainable growth. Working across the Group, our UK and India teams combine specialist expertise with collaborative, consistent service delivery. The Role The Governance & Commercial Compliance Analyst provides day to day administration and operational control for commercial contract compliance activities, while supporting Governance, Risk and Compliance (GRC) across the UBDS Group. The role reports directly to the designated UBDS India line manager, who is responsible for people management, supervision, performance and day-today line-management matters. Commercial contract work priorities, service standards, specialist guidance, escalations and decisions are directed by the relevant UK service team and authorised UK specialists. The Analyst takes primary responsibility for assigned commercial contract administration and provides additional capacity and cover for Group GRC under the coordination of the senior UBDS India compliance colleague. The role requires meticulous records, timely follow-up, sound judgement on escalation and close collaboration across UK and India teams.

Key Responsibilities
• Monitor approved shared mailboxes, portals and intake routes; validate requests, supporting documents, deadlines, counterparties and related work, and identify missing information.
• Create and maintain complete, traceable service-request tickets and supporting folders; apply approved workflows and keep ownership, status, next action, dates, notes and evidence current.
• Prepare work for allocation and coordinate routine follow-up with the service provider UK specialists; monitor outstanding actions, ticket ageing, dependencies and service deadlines, escalating exceptions promptly.
• Administer approved commercial contract processes, including issue of authorised standard templates, coordination of approved e-signature requests, filing executed agreements and controlled closure of records.
• Maintain accurate contract, client and supplier records, metadata, repository links and document versions in approved systems.
• Track contract renewal, expiry, review and notice dates; generate required follow-up activities and escalate approaching deadlines, missing evidence or unresolved obligations under documented workflows.
• Administer supplier assurance requests and compliance evidence registers, recording receipt, document dates, expiry, review links,



status and outstanding actions; refer substantive assurance judgements to authorised specialists.
• Perform first-line completeness and quality checks on tickets, contract records, evidence and archives; identify inconsistencies, recurring errors and control failures and support corrective actions.
• Prepare and reconcile backlog / pipeline and operational reports covering volumes, status, ageing, renewals, exceptions, actions and database-triggered activity, for review and approval by the appropriate owner.
• Support documented handovers, shared-mailbox cover and continuity arrangements; raise capacity or competing-priority issues with the UBDS India line manager and agree commercial-contract work sequencing with the relevant UK service team.
• Assist the senior compliance colleague with Group GRC administration, including ISO9001, ISO14001, ISO20000, ISO22301, ISO27001, ISO42001, Cyber Essentials and NHS Data Security and Protection Toolkit activities.
• Support internal and external audits by maintaining evidence, audit schedules, findings logs and action trackers; follow up assigned actions and escalate overdue or material issues to the senior compliance colleague.
• Update Group risk registers, client risk portals, policy registers, control evidence and compliance records under the direction and review of the senior compliance colleague; flag gaps and changes requiring assessment.
• Coordinate administrative inputs to customer security questionnaires, supplier assurance questionnaires, customer audits and bid assurance requests, obtaining specialist review before any substantive response is issued.
• Prepare accurate Group GRC dashboards, management information, meeting records and action logs; support awareness activities and improvements to documented controls and procedures.
• Work collaboratively with the senior UBDS India compliance colleague to maintain cross-training and reciprocal cover, recognising that contract administration is the primary focus and Group GRC support is a secondary responsibility.
• Operate strictly within approved authority: do not give legal or specialist commercial advice, interpret non-standard contract terms, accept risk,



approve supplier assurance conclusions, negotiate terms or sign contracts; refer such matters to authorised UK specialists or business owners.
• Protect confidential customer, supplier and Group information, maintain audit ready records, and promptly escalate potential legal, regulatory, security, financial, reputational or significant service risks. DESIRABLE EXPERIENCE
• Experience in contract administration, compliance coordination, service delivery operations or another structured, process-driven workplace.
• Understanding of contract records, renewal and notice dates, controlled workflows, audit trails and the importance of escalation to authorised decision-makers.
• Exposure to ISO standards, information security, governance, risk management, internal audits or certification support.
• Experience supporting supplier assurance, customer questionnaires, evidence registers or compliance reporting.
• Strong Microsoft 365, SharePoint and spreadsheet skills; familiarity with ticketing and contract management systems is advantageous.
• Excellent attention to detail, organisation and stakeholder communication, with confidence to work across UK and India teams and support a more senior compliance colleague. Key Relationships
• UBDS India line manager (formal reporting line, people management, performance and supervision)
• Relevant UK service team and authorised Commercial, Procurement and Legal specialists (commercial-contract priorities, service standards, specialist review, escalation and decisions)
• Senior UBDS India GRC colleague (Group GRC coordination, technical guidance and cross-cover)
• UBDS India management and Group governance stakeholders
• Customers, suppliers and auditors where authorised and required Why join UBDS?
• At UBDS, you will have the opportunity to contribute to meaningful work, develop your skills and collaborate with colleagues across the Group.
• Global Exposure: Work with colleagues across the UK and India, gaining experience of international commercial operations, governance and compliance practices.
• Exciting Challenges: Be part of a fast-growing organization where your contributions matter from day one.
• ownership, develop professionally, and grow into a strategic role within the group.
• Collaborative Culture: Join a supportive, purpose-driven team that values innovation, transparency, and excellence.
• Impactful Work: Contribute to a dynamic organization at the forefront of digital transformation, driving value for global businesses.

📌 Governance & Commercial Compliance Analyst (Bengaluru)
🏢 UBDS India
📍 Bengaluru