About Fine Destination Fine Destination is an outsourcing company based at Infopark, Kochi, with a growing focus on travel operations. We support a wholesaler and MDC clients across India, the UK and the UAE.

About the role
We are looking for a Quality Coach to monitor, evaluate and coach a team of 15-20 travel operations executives who communicate with hotels and travel agents by phone and email. You will help us keep service quality, accuracy and professionalism consistently high.

Key responsibilities
• Audit calls and emails every week and score them against a QA scorecard
• Check booking accuracy (dates, rates, room types, inclusions, cancellation terms) and flag errors early
• Give one-to-one, example-based feedback and set improvement plans for each team member
• Run short training sessions and create templates,



scripts and quick-reference guides
• Prepare weekly agent-wise reports and a monthly quality dashboard for management
• Identify error trends and recommend process improvements Requirements
• 3-5 years of experience in travel operations, reservations or BPO quality
• At least 1-2 years in a QA, trainer or team lead role
• Excellent spoken and written English
• Working knowledge of hotel booking and B2B travel agent workflows
• Positive Excel and reporting skills
• Fair, objective and diplomatic when giving feedback
• Graduate in any discipline; a QA or training certification is an advantage

📌 Quality Coach (Kochi)
🏢 Fine Destination
📍 Kochi