Job Purpose Drive Governance, Risk, Compliance and Quality Excellence across the Data Center and AI Infrastructure business by establishing robust governance frameworks, certifications, compliance programs, quality standards, SOPs, and continuous improvement initiatives to ensure scalable, secure, compliant and operationally effective business operations. Roles & Responsibilities
• Lead the Governance, Risk & Compliance (GRC) function for the Data Center and AI Infrastructure business, ensuring effective risk management, regulatory compliance, and governance oversight.
• Drive enterprise-wide quality, governance, and business excellence initiatives to establish scalable, compliant, and operationally efficient processes across the organization.
• Lead internal audits, process reviews, risk assessments, and compliance evaluations aligned to ISO standards, COBIT, industry best practices, and organizational governance requirements.
• Ensure successful acquisition, maintenance, and renewal of certifications including ISO 9001, ISO 27001, ISO 20000, SOC 2, Uptime Institute Tier Certifications, TIA-942, MeitY, and other applicable industry standards and regulatory requirements.
• Develop and implement governance frameworks, policies, controls, SOPs, operational procedures, and quality standards across Data Center Operations, Engineering, Projects, and Support Functions.
• Lead customer, regulatory, certification, and internal audits, ensuring timely closure of observations and continuous compliance adherence.
• Establish and monitor key quality, compliance, risk, and operational performance metrics through governance reviews and management dashboards.
• Drive risk identification, assessment, mitigation, and monitoring programs covering operational, technology, information security,



third-party, and business continuity risks.
• Conduct periodic vendor and third-party risk assessments to ensure compliance with contractual, regulatory, and organizational requirements.
• Lead Business Continuity Planning (BCP), Disaster Recovery (DR) exercises, resilience assessments, and readiness reviews to strengthen operational continuity and cyber resilience.
• Partner with Data Center Operations, AI Infrastructure, Information Security, Engineering, Delivery, and Corporate Functions to embed quality and governance practices into business operations.
• Drive process standardization, documentation governance, and continuous improvement initiatives to enhance service quality, operational efficiency, and customer experience.
• Identify and implement GRC and quality automation opportunities to improve productivity, governance visibility, and controls effectiveness.
• Lead strategic transformation programs, special initiatives, and business excellence projects supporting Data Center expansion, AI cluster growth, operational scalability, and organizational maturity.
• Build and mentor a high-performing GRC team and ensure appropriate organization structure, capability development, and succession planning aligned with business growth objectives.
• Act as the primary interface with certification agencies, auditors, customers, regulatory bodies,



and leadership teams on governance, compliance, quality, and assurance matters. Educational Qualifications BE/B-Tech or equivalent with Computer Science or Electronics & Communication Postgraduate qualifications such as MBA, M.
Tech, PGDM, or equivalent will be preferred. RELEVANT EXPERIENCE
• 15-20 years of relevant experience in Governance, Risk & Compliance (GRC), Quality Management, Business Excellence, Audit, Compliance, or Operational Excellence.
• Experience in Data Centers, Cloud Infrastructure, IT Infrastructure Services, Managed Services, Telecom, or Digital Infrastructure organizations.
• Strong knowledge of standards and frameworks such as ISO 9001, ISO 20000, ISO 22301, ISO 27001, SOC 1/SOC 2, PCI-DSS, GDPR, COBIT, NIST and ITIL.
• Proven experience in leading certifications, audits, compliance assessments, risk management, and governance programs.
• Experience in developing and implementing Quality Management Systems (QMS), SOPs, policies, controls, and process standardization initiatives.
• Strong understanding of enterprise risk management, business continuity, disaster recovery, third-party risk management, and regulatory compliance.
• Experience in driving operational excellence, continuous improvement, and business transformation initiatives.
• Knowledge of Data Center standards including Uptime Institute Tier Certifications, TIA-942, MeitY, and other industry compliance requirements will be preferred.
• Exposure to governance automation, GRC platforms, workflow tools, and dashboarding solutions will be an added advantage.
• Professional certifications such as ISO Lead Auditor, CISA, CRISC, CISSP, COBIT, PMP, or Lean Six Sigma will be preferred.

📌 AGM / DGM – GRC/Quality (Mumbai)
🏢 Larsen & Toubro Vyoma
📍 Mumbai