Marketplace Manager Own Amazon, Walmart, Etsy and Wayfair as a profit centre — not a side channel. Reports To: Performance Head Team: Growth — alongside the SEO Manager and Affiliate Manager Employment Type: Full-time Level: Senior

Experience:
5–7 years running marketplace P&Ls; Brands: ZIPCushions
• ZIPCovers THE ROLE We sell a made-to-measure product in marketplaces built for standard sizes. That is the whole problem and the whole chance. You will own how a custom-size cushion and a made-to-measure cover get listed, priced, found and bought on Amazon, Walmart, Etsy and Wayfair — including the parts that do not fit the template: variation structures for non-standard dimensions, made-to-order lead times, and returns policy on a product cut to one customer's measurements. You own the number at the bottom of the channel P&L;, not just the revenue line at the top. WHAT YOU WILL OWN 1. Channel P&L; Revenue, referral and fulfilment fees, ad spend, returns and contribution margin per marketplace. You decide where the next dollar goes and can defend it. 2. Listings and Catalogue Titles, bullets, A+ / enhanced brand content, backend keywords, image and video sets, variation families, category and attribute mapping. Built so a shopper searching a specific size finds the product that can actually be made in that size. 3. Marketplace Advertising Sponsored Products, Sponsored Brands, Sponsored Display, Walmart Connect and Etsy Ads. Structure, bids, negatives, placement modifiers and budget pacing against a TACoS target. 4. Feeds and Operations Product data feeds, inventory and lead-time accuracy, order routing back to production, shipping templates, and the operational metrics that keep an account healthy. 5. Account Health and Compliance Order defect rate,



late shipment rate, policy warnings, listing suppressions, brand registry, and counterfeit or hijacker enforcement. 6. Reviews and Post-Purchase Review velocity and rating, Q&A;, Vine or equivalent programmes, and the feedback loop from review text back into product and listing copy. 7. Expansion Business case, launch plan and first-90-day targets for each new marketplace we open. HOW WE WILL MEASURE THE ROLE 1. Contribution Margin Marketplace revenue after fees, ad spend and returns — growing in absolute dollars. Review Frequency: Monthly 2. Revenue Growth Marketplace revenue vs. prior period and vs. same period last year. Review Frequency: Monthly 3. TACoS Total ad cost as a share of marketplace revenue, held to an agreed target. Review Frequency: Weekly 4. Catalogue Coverage Share of sellable SKUs live, complete and buyable on each marketplace. Review Frequency: Monthly 5. Buy Box / Listing Health Buy Box share and zero unresolved suppressions or policy warnings. Review Frequency: Weekly 6. Rating and Reviews Average rating and review velocity per hero SKU. Review Frequency: Monthly 7. Account Health Order defect and late shipment rates inside marketplace thresholds. Review Frequency: Weekly WHAT YOU NEED




• 5–7 years running marketplace accounts as an owner — in-house or agency — with Amazon Seller Central experience that goes past the basics (variations, flat files, brand registry, case management).
• A second marketplace at real depth: Walmart, Etsy, Wayfair, eBay or Houzz.
• Hands-on marketplace PPC: you can restructure an account, set a TACoS target and explain every bid decision.
• Comfort with product data at scale — flat files, feed specs, attribute mapping, bulk edits, and spreadsheets with tens of thousands of rows.
• Numeracy about margin. You know what a return, a fee change or a lead-time slip does to contribution, and you model it before you launch.
• Clear written English. You will write listing copy, escalation cases and monthly channel reviews. NICE TO HAVE
• Experience selling configurable, made-to-order or custom-dimension products on marketplaces.
• Home, outdoor, furniture or soft-goods category background.
• Amazon DSP, Amazon Posts, or Walmart Connect display experience.
• SQL, Python or a BI tool for pulling and joining your own reporting.
• Experience opening a marketplace in a new country. TOOLS YOU WILL USE
• Amazon Seller Central and Advertising Console
• Walmart Seller Centre and Walmart Connect
• Etsy Seller Hub
• Wayfair Partner Home
• Google Merchant Centre
• GA4
• Shopify
• Helium 10 or Jungle Scout
• Excel or Google Sheets at an advanced level. WHY THIS ROLE IS WORTH TAKING
• You own the channel outright. There is no layer between you and the P&L.;
• Made-to-measure on marketplaces is a genuinely unsolved problem — the playbook here is yours to write.
• Two brands, real budget, and a founder who reads the numbers and will argue about them with you.

📌 Marketplace Manager (Gurugram)
🏢 ZIPDecor
📍 Gurugram