JOB DESCRIPTION
Company: Metro Mind Hospital Department: Sales & Business Development

Location:
Kalamassery, Ernakulam Employment Type: Full-Time JOB SUMMARY Metro Mind Hospital is looking for a confident, target-oriented, and patient-focused Sales Executive to interact with prospective patients, understand their requirements, explain the hospital's services, and convert enquiries into appointments and consultations. The candidate will be responsible for managing incoming enquiries, maintaining effective communication with patients and their families, and contributing to the hospital's patient acquisition and revenue growth. ROLES AND RESPONSIBILITIES
• Handle incoming patient enquiries through calls, WhatsApp, and other communication channels.
• Interact with prospective patients and their families to understand their requirements.
• Explain Metro Mind's services, treatments, facilities, and consultation procedures.
• Convert enquiries into confirmed appointments and consultations.
• Follow up with interested patients and ensure effective lead conversion.
• Maintain regular communication with existing and prospective patients.
• Address basic patient queries and coordinate with the relevant departments when necessary.
• Maintain and update patient enquiry records, lead databases, and follow-up reports.
• Coordinate with the reception, clinical, and patient coordination teams to ensure a smooth patient experience.




• Follow up on missed appointments and inactive leads.
• Achieve monthly enquiry conversion and appointment booking targets.
• Maintain professional, empathetic, and confidential communication with patients. QUALIFICATION
• Bachelor's degree in any discipline.
• Freshers and experienced candidates can apply.
• Excellent communication and interpersonal skills.
• Robust convincing, negotiation, and customer-handling abilities.
• Good telephone etiquette and follow-up skills.
• Ability to handle sensitive patient interactions with empathy and professionalism.
• Target-oriented and result-driven approach.
• Basic computer knowledge and CRM/data management skills. KEY PERFORMANCE INDICATORS
• Number of enquiries handled.
• Enquiry-to-appointment conversion rate.
• Appointment confirmation rate.
• Follow-up effectiveness.
• Patient engagement and satisfaction.
• Achievement of monthly sales targets.

WHAT WE OFFER
• Opportunity to work in a growing neuropsychiatry and mental healthcare institution.
• Professional learning and career development.
• Performance-based incentives.
• Exposure to healthcare sales and patient relationship management. Interested candidates can share their updated resumes at: [email protected] Website: https://metromindhospitals.com

📌 Sales Executive (Kochi)
🏢 Metro Mind
📍 Kochi