Company Description Franchise India Holdings Limited (FIHL) is Asia’s largest integrated franchise solutions company and a recognized authority in franchising, retail, and licensing. Since 1999, FIHL has supported millions of investors in identifying suitable franchise opportunities and has guided numerous organizations in both domestic and international expansion. The company leverages deep market knowledge, strong industry networks, and proven processes to drive franchise growth. FIHL focuses on creating opportunity and success for its clients by connecting investors with credible business formats and scalable models. Role Description The CRM and Inside Sales Executive will manage and update customer data in the CRM system, track leads, and ensure accurate documentation of interactions. This full-time, on-site role in Mumbai involves making outbound calls, responding to inquiries, qualifying leads, and nurturing prospects through the sales pipeline. The role includes coordinating with the sales and marketing teams, scheduling meetings or demos, and following up to close opportunities. The Executive will provide consistent customer support, share product and franchise information, and prepare basic reports on sales activities, funnel status, and customer feedback.



The position requires maintaining high standards of professionalism and contributing to revenue targets through effective inside sales and relationship management. Qualifications
• Candidates should possess robust Sales skills, including lead qualification, lead nurturing, and target-driven selling.
• Candidates should possess effective Customer Relationship Management (CRM) skills, including using CRM tools to manage data, track interactions, and maintain accurate records.
• Candidates should possess excellent Communication skills, both verbal and written, for engaging with clients and internal teams.
• Candidates should possess solid Analytical Skills to interpret lead data, sales reports, and customer trends for actionable insights.
• Candidates should possess basic Project Management skills, including task prioritization, coordination with stakeholders, and meeting deadlines.
• Relevant qualifications such as a bachelor’s degree in business, marketing, or a related field are preferred.
• Prior experience in inside sales, telesales, or customer-facing roles, especially in franchising, consulting, or services, is an advantage.
• Proficiency in MS Office and familiarity with common CRM platforms, along with a strong customer-centric mindset, will be beneficial. Mail on [email protected]

📌 CRM and Inside Sales Executive (Mumbai)
🏢 Franchise India Holdings
📍 Mumbai