About KrisAtWork Kris@Work is the new generation AI-native Go-To-Market platform. It runs a B2B company's entire revenue engine, from finding the right accounts to closing and growing them. Revenue teams today juggle 25+ disconnected tools. Kris@Work replaces them with a single system, powered by its proprietary Kris Tell Intelligence™ layer and a multi-agent architecture that thinks, decides, and acts across the revenue cycle.

About the Role
As a Customer Success/Technical Account Manager, you will own the end-to-end post-sales relationship and ensure customers realize maximum value from their investment. You will act as a trusted advisor, technical expert, and strategic partner, driving adoption, delivering measurable business outcomes, and ensuring long-term retention and expansion. What You’ll Do Deliver Customer Value
• Develop a deep understanding of customer goals, workflows, and technical environments to map them to platform capabilities, best practices, and measurable business outcomes.
• Run value check-ins, business reviews, and optimization sessions to ensure customers consistently realize ROI.
• Provide consultative guidance, platform enablement, training, and solution recommendations to maximize value and improve end-user experience. Drive Adoption & Platform Success
• Lead customers through adoption of new features, use-cases, and modules across different teams, regions, and business units.
• Be hands-on with the platform; stay current on product capabilities, integrations, and AI-driven enhancements.
• Proactively identify efficiency gains,



automation opportunities, and configuration improvements to drive increased usage and ROI. Lead Technical Implementation & Solution Delivery
• Support onboarding, configuration, integration validation, and rollout activities to ensure smooth technical implementation.
• Understand customer architecture, data flows, and system dependencies to advise on scalable, secure, and optimized setups.
• Coordinate with engineering, product, support, and services to resolve issues and influence roadmap priorities. Build Strategic Relationships & Champions
• Serve as the customer’s day-to-day strategic advisor and trusted technical partner.
• Build strong, multi-level relationships with senior stakeholders, end users, and technical teams.
• Develop internal champions who advocate for the platform and support expansion opportunities. Manage Account Health & Governance
• Track and manage key performance indicators across adoption, consumption, value realization, and retention.
• Establish strong operational discipline with regular check-ins, executive business reviews, and early-warning risk management.
• Own renewal readiness and partner with Sales to identify upsell/cross-sell opportunities.



Advocate For The Customer
• Act as the internal voice of the customer, communicating needs, challenges, and enhancement requests to product and engineering teams.
• Partner cross-functionally to ensure seamless end-to-end experience across support, services, product, and sales. Who You Are & What Makes You Qualified Experience & Skills
• 3+ years in B2B SaaS account management, customer success, technical account management, and/or implementation roles.
• Strong understanding of web technologies, APIs, integrations, SaaS platforms, CRM, and/or social media technologies.
• Excellent communication, stakeholder management, and executive-level presentation skills.
• Strong analytical and problem-solving mindset; ability to derive insights, harmonize data, and build business cases.
• Skilled at breaking down complex issues, articulating technical concepts clearly, and driving structured resolutions.
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven setting.
• Passion for solving customer challenges, driving outcomes, and delivering exceptional customer experience.
• Experience with customer engagement platforms, Go-To-Market technologies or omnichannel digital tools is a plus.
• Hands-on familiarity with workflow tools, analytics, data visualization, AI-driven solutions, and enterprise integrations.
• Bachelor's degree in a technical, engineering, or related discipline; advanced degree preferred.

📌 Customer Success Manager (India)
🏢 KrisAtWork
📍 India