We are looking for a Client Partner to protect client trust and land new projects that deepen the value and relationship. This role is based in Mumbai and requires frequent time at client offices. You will own the account plan, the success plan and the senior relationships. If you like to own the result from start to end, this role is for you. About Pints AI Pints AI is a multi-award-winning AI company based in Singapore, known for deploying on-premise, privacy-preserving AI systems in some of Asia’s most regulated industries
- including banks, insurers, and government entities.
• Won AI in Finance Global Challenge (2023) at SFF in Singapore
• Built the 1.5 Pints open-source model
- a compact LLM outperforming Apple’s OpenELM and Microsoft’s Phi-1.5
• Developed Autothought, our on-premises agent orchestration platform, now deployed in banks, insurers and asset managers
• Engineered SentientRAG, a low-hallucination RAG framework optimized for compliance-heavy data Responsibilities
• Own the relationship with the client at the Operational, Manager and CXO level
• Own the account plan and the success plan
• Land new projects in recent businesses of the group
• Lead each escalation from start to end
• Make sure that each project delivers the value that the client expects Qualifications
• 5 years of experience in enterprise sales, account management or client delivery
• At least 5 years as the owner of a large enterprise account in financial services or a large Indian group
• Bachelor's degree.



An MBA is a bonus Skills & Traits We’re Looking For
• Delivery literacy: you can read a SOW, run a steering committee and find scope creep before it becomes free work
• Credibility with senior executives: you can run a quarterly business review with a CXO and support each claim with data
• Calm under escalation: when a production issue occurs, you take the call, get the facts and keep the trust of the client
• Commercial instinct: you find the next use case, and you propose it only after the current project shows value
• Documentation discipline: you keep the account plan, the stakeholder map and the decision log current
• You sold to multiple companies of one Indian group, where each company had its own budget and procurement
• You know how large Indian groups make decisions: group technology offices, shared services and business-unit heads
• You can explain AI, LLMs and agents to a business buyer. You do not need to write code
• Experience in insurance, asset management or lending is a bonus What You’ll Do 1. Senior Relationships
• Map the decision makers in each business of the group
• Keep at least three senior relationships in each business: business, IT,



and risk or procurement
• Run a quarterly business review with the executive sponsors 2. Success Plan and Account Plan
• Write one success plan that records what the client wants to achieve this year
• Link each current and proposed Pints project to a goal in the success plan
• Review the account plan with the Head of Sales each month 3. Delivery Health
• Attend the monthly delivery review with the working team of the client
• Track usage on each live project: active users, cases processed and agents in production
• Work with the delivery PMs and the Solutions Architect. You own the client relationship. They own execution and technical scope 4. Escalations
• Be the first point of contact for each escalation
• Tell the client what happened, what we will do and when. Keep the founders informed 5. Expansion
• Find new use cases in businesses of the group where Pints is not present
• Use results from current projects as proof for new businesses
• Lead each new opportunity from the first meeting to a signed SOW, with the Solutions Architect 6. Documentation
• Keep the stakeholder map, the decision log and the account plan current
• Send client feedback to the product team  How We Will Measure You
• The number of new projects signed in the account
• The growth of account revenue year on year
• The renewal rate of current projects
• The number of active executive sponsors
• The usage of live projects

📌 Client Partner, Strategic Accounts (Mumbai)
🏢 Pints.ai
📍 Mumbai