Company Description Arise Investments and Capital Limited (AICI) is a Non-Banking Financial Company established in 2016, focused on serving underprivileged communities through safe and secure financial support. The organization aims to drive economic and social development by enabling fair and structured financing, particularly for women from low-income backgrounds. AICI is registered and regulated by the Reserve Bank of India, ensuring strong compliance and responsible lending practices. The company seeks to reduce the negative financial impacts faced by people below the poverty line by expanding access to ethical financial services. Team members contribute directly to financial inclusion and community empowerment across its areas of operation. Role Description The Customer Care Executive is a full-time, on-site role based in Chennai. This role involves handling inbound and outbound customer calls, responding to inquiries about loan products and services, and providing clear and accurate information. The executive will assist customers with application status, repayments, and issue resolution while documenting interactions in the internal systems. Day-to-day tasks include maintaining high standards of customer satisfaction, following up on service requests,



and coordinating with internal teams such as operations and collections to resolve concerns. The role also includes promoting relevant financial products in line with customer needs, adhering to regulatory and company guidelines, and contributing to a respectful and inclusive customer experience. Qualifications
• Strong customer-facing skills, including Customer Support, Customer Service, and focus on Customer Satisfaction.
• Excellent Communication abilities, both verbal and written, with the capacity to explain financial products clearly.
• Basic Sales skills to present and cross-sell appropriate products while maintaining ethical standards.
• Ability to work with customer management systems and maintain accurate records of interactions.
• Prior experience in financial services, microfinance, or customer care roles is an advantage.
• Comfort working with diverse communities and a commitment to inclusive, non-discriminatory service.
• Minimum educational qualification: graduate degree or equivalent; additional training in finance or customer service is a plus.
• Robust problem-solving skills, attention to detail.

📌 Customer Care Executive (Chennai)
🏢 Arise Investments and Capital
📍 Chennai