Experience:
1–5 Years | Strong Freshers Considered Employment Type: Full-time Roles & Responsibilities
• Understand healthcare and clinic workflows, including patient registration, consultations, laboratory processes and billing.
• Map clinic workflows and requirements to the EMR software platform.
• Configure the software, manage implementations and support client go-live activities.
• Train doctors, nurses, laboratory staff and front-desk teams on platform usage.
• Gather client requirements and prepare functional documentation, notes and user stories.
• Test new features, system updates and releases from an end-user perspective.
• Handle client queries, provide functional support and coordinate with internal technical teams for issue resolution.
• Act as a communication bridge between healthcare clients and the product development team.
• Travel to domestic and international client locations whenever required.
Required Skills & Qualifications
• Bachelor's degree in Biology, Biotechnology, Microbiology, Life Sciences or a related science field.
• 1–5 years of relevant experience; strong freshers with good aptitude are welcome.
• Strong logical thinking, analytical skills and willingness to learn healthcare technology.
• Excellent written and verbal communication skills in English.
• Comfortable working with software applications and learning new platforms.
• Positive client-handling, problem-solving and interpersonal skills.
• Patient, adaptable and comfortable with international travel. Valuable to Have
• Exposure to IVF centres, hospitals, clinics or diagnostic laboratories.
• Familiarity with HIS, EMR or LIS software platforms.
• Experience in healthcare software implementation, functional consulting or customer support.
• Knowledge of international languages will be an added advantage.