We're Hiring: Senior Project Manager (10+ Years Experience)

Location:
Hybrid / Remote

Experience:
10+ Years Industry: IT Services | Life Sciences | CRM & Digital Transformation About FocalCXMAt FocalCXM, we help organizations transform customer experiences through innovative technology solutions and consulting services. We specialize in CRM, Data & AI, and Cloud technologies, partnering with leading platforms such as Salesforce, Veeva, Databricks, and AWS. Our teams work with global clients to modernize business processes, improve customer engagement, and deliver measurable outcomes. Role: Senior Project ManagerWe are looking for a highly motivated and commercially savvy Senior Project Manager to lead multiple client engagements and drive successful project delivery. This role requires expertise in project governance, stakeholder management, resource planning, financial coordination, and delivery excellence within a fast-paced IT services setting.

Key Responsibilities
• Manage multiple client projects and resource engagements across the technology services landscape.
• Drive project governance, delivery reviews, client communication, and stakeholder management.
• Oversee the complete project lifecycle, from SOW review and project initiation through delivery and closure.
• Monitor project scope, timelines, resource allocation, risks, dependencies, and deliverables.
• Partner with Finance teams on client billing, invoices, purchase orders, timesheets, and commercial tracking.
• Optimize resource utilization and capacity planning in collaboration with Technology Leads and Staffing teams.
• Identify and mitigate project risks, delivery bottlenecks, escalations,



and commercial concerns.
• Maintain regular communication with consultants and client stakeholders, including US-based teams.
• Prepare executive dashboards, project health reports, and portfolio performance metrics.
• Ensure accurate project tracking, timesheet compliance, and reporting within enterprise systems.
• Contribute to process improvements and scalable project management practices. Required Qualifications
• 10+ years of overall IT industry experience, including 5+ years in Project Management or Delivery Management.
• Proven experience managing multiple client projects simultaneously within IT Services, Software Development, or Professional Services organizations.
• Strong understanding of project commercials, SOW management, billing models, and resource planning.
• Experience working with global clients, preferably US-based stakeholders.
• Hands-on experience with project management tools such as Jira, Azure DevOps, MS Project, or similar platforms.
• Strong skills in Excel, PowerPoint, reporting, and executive communication.
• PMP, PRINCE2, or equivalent certification is a plus. Preferred Experience
• Life Sciences, Pharmaceutical Technology, Veeva, Salesforce, or CRM transformation programs.
• Experience managing distributed and cross-functional teams across multiple customer engagements. Ideal CandidateYou are a proactive leader who can balance client expectations, delivery excellence, resource optimization, and commercial accountability. You thrive in a fast-growing environment and can provide leadership teams with clear visibility into project performance while ensuring successful customer outcomes

📌 Senior Project Manager (Hyderabad)
🏢 FocalCXM
📍 Hyderabad