About the Role
We are looking for a detail-oriented Corporate Travel & Ticketing Specialist with hands-on experience in Global Distribution Systems (GDS) and Airlines Reporting Corporation (ARC) processes. In this role, you will manage complex flight reservations, issue and modify airline tickets, and ensure accurate ARC reporting and settlement.
Key Responsibilities
• Book, modify, and cancel domestic and international air, hotel, and car reservations using GDS
• Issue airline tickets, process voluntary and involuntary exchanges, calculate fare differences, and manage refunds.
• Perform daily quality control checks on PNRs, fare rules, and ticketing time limits to prevent errors.
• Manage weekly ARC reporting, ticket voiding, reconciliation, and the resolution of airline Debit Memos.
• Provide prompt, high-touch support to travelers during schedule changes, delays, and emergency rebookings.