About Us
ReDEFY is a next-generation Salesforce and AI consulting company built for the Agentforce era. We help organizations maximize the value of their Salesforce investments by combining deep consulting expertise with purpose-built AI to deliver faster, smarter, and more measurable business outcomes. We partner with business and technology professionals to help gather and build their Own Intelligence. We are a certified Salesforce and AWS consulting partner. Job Summary We are looking for an experienced and detail-oriented Senior Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce, AFCC, and business analysis. The ideal candidate will act as a bridge between business stakeholders, clients, product owners, and technical development teams to translate business needs into clear, actionable functional requirements. The candidate should have extensive experience in requirements gathering, stakeholder management, creating Business Requirements Documents (BRDs), Functional Specifications, User Stories, and Acceptance Criteria. Excellent communication, analytical, problem-solving, and client-facing skills are essential for success in this role.

Key Responsibilities
• Work closely with business stakeholders, clients, product owners, and technical teams to understand business objectives and requirements.
• Lead and facilitate requirements-gathering sessions, stakeholder interviews, discovery workshops, and business discussions.
• Analyze business processes, identify gaps, and recommend effective Salesforce-based solutions.




• Translate business requirements into detailed Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), process flows, and functional specifications.
• Create, maintain, and manage detailed User Stories, Epics, and Acceptance Criteria in Agile environments.
• Work closely with Salesforce Architects, Developers, QA teams, and Project Managers to ensure requirements are clearly understood and implemented.
• Leverage Salesforce knowledge to understand platform capabilities, configurations, workflows, automation, objects, and integrations.
• Apply AFCC domain knowledge to understand business processes, workflows, and functional requirements.
• Participate in solution design discussions and provide functional recommendations aligned with business objectives.
• Support backlog grooming, sprint planning, sprint reviews, and other Agile ceremonies.
• Coordinate User Acceptance Testing (UAT), develop test scenarios, validate business requirements, and work with QA teams to resolve functional gaps.
• Manage requirement changes, assess business impacts, and ensure proper documentation and stakeholder sign-offs.
• Maintain comprehensive functional documentation and ensure traceability between business requirements, user stories, and delivered solutions.




• Act as a primary point of contact between business stakeholders and technical teams throughout the project lifecycle.
• Provide regular project updates, communicate risks and dependencies, and proactively resolve requirement-related issues. Required Skills & Qualifications
• 7+ years of experience in Business Analysis, Business Systems Analysis, or a similar role.
• Strong hands-on experience working on Salesforce-related projects and implementations.
• Experience with AFCC and a good understanding of its business processes and functional workflows.
• Extensive experience in requirements gathering, analysis, and documentation.
• Proven experience creating BRDs, FRDs, Functional Specifications, User Stories, Epics, and Acceptance Criteria.
• Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
• Experience working closely with Salesforce Developers, Architects, QA Engineers, and business stakeholders.
• Ability to translate complex business requirements into clear and actionable functional specifications.
• Excellent verbal and written communication skills.
• Strong stakeholder management, presentation, and client-facing capabilities.
• Ability to facilitate workshops, lead discussions, and present solutions to business and technical audiences.
• Solid analytical, critical-thinking, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

📌 Senior Salesforce Business Analyst (India)
🏢 ReDEFY
📍 India