Arvino Accessories Pvt. Ltd. is an established jewellery manufacturing and export company based in Jaipur, Rajasthan, with a legacy dating back to 1992. We manufacture contemporary fine and demi-fine jewellery for international brands and retailers across the USA, UK, Europe, Australia and other markets. As we continue to strengthen and expand our operations, we are looking to appoint an experienced senior management qualified to establish stronger organisational governance, operational discipline and accountability across the company. The Head – Business Operations & Governance will work directly with the Directors and take responsibility for ensuring that company policies, procedures, management instructions and departmental responsibilities are consistently implemented and followed throughout the organisation. The primary objective is to build a professionally managed organisation where responsibilities are clearly defined, tasks are completed within timelines, company policies are consistently followed and departments function independently without requiring constant intervention from the Directors. This is a senior, hands-on leadership position requiring strong execution capabilities, organisational understanding and the ability to drive accountability across multiple departments. 1. Organisational Governance & Policy Enforcement
• Ensure consistent implementation of company policies, rules, regulations and standard operating procedures.
• Establish mechanisms to monitor policy compliance across all departments.
• Maintain a central policy and compliance register with clearly defined owners and verification responsibilities.
• Conduct regular internal audits to identify procedural gaps, non-compliance and deviations.
• Ensure policies are followed consistently rather than only when management actively monitors them.
• Track recurring violations and implement corrective and preventive measures.
• Ensure deviations from established policies are properly documented and authorised. 2. Management Accountability & Task Execution
• Establish and maintain a central task-tracking system for all management instructions and assignments.
• Ensure every task has a clearly defined owner, deadline and expected outcome.
• Monitor completion and proactively follow up with responsible employees and department heads.
• Track overdue assignments, incomplete work and repeated delays.
• Verify task closure through appropriate evidence rather than relying solely on verbal confirmations.
• Escalate repeated failures and non-performance to the Directors with actionable recommendations.
• Ensure all important management decisions are converted into trackable actions. 3. Departmental Coordination & Performance Monitoring
• Monitor the functioning and performance of Production, Sampling, CAD, Merchandising, HR, Administration, Accounts, Purchase, Quality Control and Dispatch.
• Establish clear departmental reporting responsibilities and performance indicators.
• Ensure department heads maintain proper records and fulfil their responsibilities.
• Conduct regular departmental reviews to identify bottlenecks and recurring operational issues.
• Monitor interdepartmental coordination and resolve procedural delays.
• Identify weaknesses in departmental leadership and recommend corrective action. 4. HR & Employee Administration Oversight




• Ensure adherence to recruitment, employee joining and onboarding procedures.
• Ensure mandatory employee documentation and approvals are completed before joining, subject to authorised exceptions.
• Monitor compliance with attendance, leave, punctuality and workplace policies.
• Ensure employee records and mandatory documentation are properly maintained.
• Ensure consistent application of employee policies across departments.
• Work with HR to strengthen performance management and disciplinary procedures. 5. Internal Controls & Process Improvement
• Identify weaknesses in existing company processes and introduce effective controls.
• Develop and implement SOPs wherever required.
• Establish appropriate approval mechanisms and documentation procedures.
• Conduct periodic process audits and verify implementation.
• Recommend improvements in operational efficiency and resource utilisation.
• Ensure the organisation functions through established systems rather than constant management supervision. 6. Management Reporting & Digital Systems
• Prepare daily, weekly and monthly management reports for the Directors.
• Provide visibility into pending tasks, overdue assignments, policy violations and departmental performance.
• Maintain records of operational issues and corrective actions.
• Coordinate management meetings, record decisions and track action items.
• Implement digital systems for task management, policy compliance, employee documentation and departmental reporting.
• Ensure consistent adoption of these systems across the organisation. The position will report directly to the Directors and will have the authority to:
• Obtain information, records and status updates from all departments.
• Require departmental heads to provide updates on assigned responsibilities.
• Conduct internal compliance and process checks.
• Identify procedural violations and demand corrective action.
• Establish follow-up timelines for management-assigned tasks.
• Escalate repeated non-compliance and performance concerns directly to the Directors.
• Recommend organisational improvements and appropriate disciplinary action. The role will operate with the authority delegated by the Directors while departmental heads retain responsibility for their respective departmental operations. Education
• Graduate or postgraduate degree in Business Administration, Operations Management, Industrial Management or a related discipline.
• MBA or postgraduate qualification in Operations or General Management preferred.
• Certifications in Lean Management, Business Excellence, Quality Management or Process Improvement will be advantageous. Experience
• 8–15 years of relevant professional experience.
• Previous experience in Business Operations, Operational Excellence, Organisational Governance, Internal Controls or General Management.
• Experience working directly with a CEO, MD, Director or senior leadership team.




• Demonstrated experience implementing organisational systems and managing cross-functional teams.
• Manufacturing, industrial, export-oriented or large-scale business experience strongly preferred. Essential Skills
• Strong leadership and ability to command professional respect.
• Excellent organisational and execution capabilities.
• Ability to enforce policies consistently, including with senior employees.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication in English and Hindi.
• Proficiency in Excel, Google Sheets, ERP platforms and management reporting.
• High integrity, discretion and professional maturity.
• Ability to handle difficult conversations and address non-performance.
• Proactive, ownership-driven and solution-oriented mindset. Key Performance IndicatorsPerformance will be evaluated on measurable improvements in:
• Consistency of company policy implementation.
• Timely completion of management-assigned tasks.
• Employee documentation and administrative compliance.
• Departmental accountability and reporting discipline.
• Reduction in recurring policy violations.
• Operational efficiency and process adherence.
• Reduction in routine operational matters requiring intervention from the Directors.
• Successful implementation of sustainable management systems. First 90 Days – Expected DeliverablesFirst 30 Days: Conduct a complete organisational audit, review existing policies, meet departmental heads, identify recurring problems and submit an organisational assessment report. Days 31–60: Implement the policy register, task accountability system, departmental scorecards, compliance audits and escalation mechanisms. Days 61–90: Establish regular management reviews, demonstrate improvements in policy compliance and task execution, identify weak operational areas and present a six-month organisational improvement roadmap. Who Should Apply?We are looking for a mature, disciplined and highly responsible professional who takes genuine ownership of organisational performance. The ideal candidate:
• Does not wait for repeated instructions to complete responsibilities.
• Can independently identify problems and implement corrective measures.
• Is comfortable holding employees and senior management accountable.
• Believes in discipline, consistency and professional working standards.
• Can balance firmness with fairness and sound judgement.
• Has a proven track record of implementing systems that actually work. Important: This is not a conventional HR, Administration or Executive Assistant position. We are looking for a hands-on senior management skilled capable of building systems, enforcing standards and driving organisational accountability across the company. Candidates whose experience is limited to routine administration, recruitment, documentation or report preparation without actual implementation and execution responsibility may not be suitable. Application: Interested candidates are requested to submit their updated CV along with a brief description of one significant organisational or operational improvement they personally implemented in their previous organisation. Join Arvino Accessories and help us build a more disciplined, accountable and professionally managed organisation.

📌 Head of Business Operations (Jaipur)
🏢 Arvino
📍 Jaipur