Role Summary The Sales Coach is responsible for improving sales performance by coaching frontline advocates using data-driven insights and structured methodologies. This role focuses on enhancing sales behaviors, customer interactions, and long-term KPI outcomes through continuous development.

Key Responsibilities
• Deliver 1:1 and group coaching sessions for sales advocates
• Analyze call/chat interactions and provide actionable feedback
• Use AI-driven insights and performance metrics to guide coaching
• Develop improvement plans and monitor advocate progress
• Drive consistency in sales quality and customer experience
• Identify trends and prioritize coaching focus areas
• Facilitate calibration and knowledge-sharing sessions
• Maintain credibility through ongoing product and sales knowledge
• Support achievement of key sales KPIs Required Skills
• Strong coaching and mentoring capability
• Sales expertise in customer-facing roles
• Analytical skills to interpret performance and interaction data




• Excellent communication and interpersonal skills
• Ability to drive behavioral change Preferred Skills
• Experience with AI-based quality monitoring tools
• Familiarity with structured coaching methodologies (e.g., SMART goals)
• Experience in IT or cloud sales Experience Required
• 3–5+ years in sales or coaching roles Educational Qualifications
• Bachelor’s degree preferred KPIs
• Improvement in sales performance metrics
• Quality and CSAT scores
• Coaching effectiveness (performance uplift)
• KPI progression of assigned advocates Stakeholder Interaction
• Works closely with team leads, trainers, and sales management
• Aligns coaching plans with business performance goals Domain Requirements
• Knowledge of Microsoft sales methodologies preferred
• Knowledge of Microsoft Azure & M365 services Robust understanding of customer engagement standards.

📌 Sales Coach (Hyderabad)
🏢 LTM
📍 Hyderabad