Role Description As a Client Advisor at Aisha Rao Couture, you will manage and convert inbound digital enquiries by guiding clients through the complete luxury couture sales cycle. This role is central to revenue generation and client relationship management. You will combine deep understanding of luxury sales journeys, structured CRM and sales automation practices, and strong design knowledge to move clients from enquiry to confirmation with precision and discretion. You will work closely with design, production, and styling teams while using data, systems, and process-driven follow-ups to optimise conversions, without compromising the brand’s couture-led experience.

Key Responsibilities
Luxury Sales Cycle & Client Conversion
• Own the end-to-end luxury sales cycle for website and WhatsApp enquiries, from first contact to order confirmation and post-purchase follow-up.
• Qualify inbound leads by understanding occasion, timelines, budget expectations, and design preferences.
• Nurture clients through a high-consideration decision-making process, balancing relationship-building with timely closure.
• Drive sales optimisation by identifying drop-offs, improving follow-up cadence, and maintaining consistent engagement. Sales Automation & CRM Management
• Use CRM systems to record, track, and manage all client interactions accurately.
• Work with sales automation tools to manage reminders, follow-ups, and lead stages without relying on templated communication.
• Maintain clean, structured CRM data to support forecasting, reporting, and performance analysis.
• Collaborate with management to improve lead flow processes and conversion frameworks. Design Knowledge & Styling Support
• Apply solid design knowledge to confidently explain appliqué techniques, fabrics, silhouettes, craftsmanship, and construction details.




• Guide clients on colour stories, styling options, and customisation possibilities based on occasion and personal preferences.
• Coordinate closely with design and production teams on custom orders, timelines, and feasibility.
• Ensure all recommendations reflect Aisha Rao Couture’s design language and aesthetic integrity. Client Experience & Brand Representation
• Communicate with domestic and international clients using refined, personalised, and culturally sensitive language.
• Share curated visuals, collection edits, and lookbooks aligned with client intent and stage in the sales cycle.
• Uphold brand tone and service standards while working towards individual revenue and conversion goals.
• Stay informed about new collections, couture launches, and celebrity appearances to add context and relevance to client conversations. Qualifications & Skills
• Minimum 2 year of experience in luxury fashion retail, couture sales, or high-touch client servicing.
• Clear understanding of luxury sales cycles and high-value conversion journeys.
• Hands-on experience with CRM platforms and sales automation tools.
• Strong design knowledge including fabrics, appliqué work, couture silhouettes, and garment construction.
• Ability to think in terms of sales optimisation, lead quality, and conversion efficiency.
• Excellent written and verbal communication skills, especially for WhatsApp and digital client interactions.
• Highly organised, detail-oriented, and process-driven.
• Comfortable working with multiple leads while maintaining personalised communication. Education & Background
• Bachelor’s degree in Fashion Design, Fashion Communication, Marketing, or Luxury Brand Management preferred.
• Prior experience with a couture label or luxury brand is strongly preferred.

📌 Fashion Client Advisor (Hyderabad)
🏢 Aisha Rao
📍 Hyderabad