JOB DESCRIPTION
BRANCH MANAGER – NVOCC DIVISION

Location:
Kolkata, India Department: NVOCC / Shipping & Logistics Reporting To: Management Job Purpose To manage and develop the NVOCC business in Kolkata, ensuring business growth, smooth operations, customer satisfaction, and overall branch profitability.

Key Responsibilities
Manage the overall activities of the Kolkata NVOCC branch. Develop new business opportunities and generate FCL and LCL export/import volumes. Maintain and develop relationships with customers, freight forwarders, shipping lines, and overseas agents. Negotiate ocean freight rates with shipping lines and overseas partners. Supervise daily import and export operations and ensure smooth shipment handling. Monitor documentation, bookings, vessel schedules, container movements, and cargo delivery. Achieve monthly sales, revenue, and profitability targets. Control branch expenses, monitor outstanding payments, and ensure timely collections. Lead and motivate the sales, operations, and documentation teams. Handle customer complaints and ensure excellent customer service. Identify new trade lanes and expand the company's NVOCC business in Eastern India. Ensure compliance with company policies and shipping industry regulations. Qualification & Experience Graduate in any discipline, preferably in Shipping, Logistics,



or Business Administration. Minimum 8–10 years of experience in Shipping, NVOCC. Minimum 3 years of experience in a managerial position. Positive knowledge of FCL/LCL, import/export operations, ocean freight, and shipping documentation. Experience in business development and team management. Good knowledge of the Kolkata and Eastern India shipping market. Required Skills Strong leadership and communication skills. Good sales and business development capabilities. Excellent negotiation and customer relationship skills. Commercial awareness and profitability management. Ability to manage a team and achieve business targets. Good problem-solving and decision-making abilities. Key Performance Expectations Increase NVOCC business and shipment volumes. Develop new customers and maintain existing business. Achieve branch revenue and profit targets. Ensure smooth and efficient branch operations. Maintain customer satisfaction. Improve overall branch performance and profitability. Overall Responsibility The Branch Manager will be responsible for the complete management, business development, operational activities, and profitability of the Kolkata NVOCC branch, with the objective of establishing a strong and growing presence in the Eastern India market.

📌 BRANCH MANAGER – NVOCC DIVISION (Kolkata)
🏢 MAJESTIC MARITIME PRIVATE
📍 Kolkata