Job Description
• To ensure the positive level of quality of the services provided by the operational teams
• To provide support in the management of changes and transversal projects.
• To provide support in the testing /set up of new operations systems.
• To facilitate the production of KPI/KRIs & statistics and co-ordinate on error/incident reporting.
• To carry out some daily/monthly controls in the framework of the operational set up of the teams.
• To work with operations team on Topics related to Harmonisation of Process and improvement of productivity
• To coordinate with CASPL Organisation and ORM related to Project and Operational control activities assisting Head of Trade Finance operations.
• To take charge or participate in transversal subjects / projects (digitalization / robotics solutions etc) and contribute to the various missions of the PCM team.
• Work with the CMS-IT-Head Time sheet management and Budget Forecasting and Monitoring activities. Complément
• Preferred to hire a Management or Technology Graduate or Postgraduate.
• Experience of 8 to 10 years in back office is essential for good control of operational risks; additional more transversal experience is appreciated.
• Previous experience of project-oriented roles will be an added advantage.
• Background in operation metrics, process maps, and technology integration.
• Prior experience in defining service level benchmarks and targets and their periodic monitoring
• Good notions of Operational risk and financial security rules.
• Six Sigma green belt would again be of added advantage but not mandatory.
• Working Knowledge of Cash management Services. Application criteria Company Crédit Agricole CIB About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *. We support major companies and financial institutions in their development and the financing of their projects. As pioneers in responsible finance, social and environmental commitments are at the heart of our activities. Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy. We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations. Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered. By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations. All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences. Ready to take part in our mission ?
• By balance sheet size
- The Banker, Juillet 2025