We are seeking an experienced, highly analytical ELV R&D;/Technical Support Engineer to drive advanced technical support, field troubleshooting, configuration, and product feedback loops for our complete CITA Extra-Low Voltage (ELV) product line up—including CCTV, Access Control Systems (ACS), Gate Barriers, Intercoms, Network Infrastructure, and Advanced AI Video Analytics Capabilities. The ideal candidate will bridge technical customer support, deep-field diagnostic engineering, and R&D; product enhancement. You will serve as the Tier-3 technical escalation point for critical customer issues while actively contributing to device configuration, firmware/software validation, and integration of low-voltage systems.

Key Responsibilities
1. Technical Support & Level-3 Escalation Serve as the primary subject matter expert (SME) for high-level troubleshooting, site fault diagnostics, and technical support across all CITA ELV product lines. Assist contractors, system integrators, and clients with complex configuration, network integration, and system commissioning (CCTV, Access Control). Perform root cause analysis (RCA) on reported field failures, network drops, firmware bugs, and hardware anomalies. 2. Configuration, Commissioning & Network Diagnostics Perform advanced configuration of IP CCTV (ONVIF, RTSP, NVR, VMS, AI Analytics), Access Control (Wiegand, OSDP, Biometrics, RFID, Door Controllers), and network infrastructure (VLANs, PoE, Switch routing, Gateways). Troubleshoot communication protocols, including Mod Bus RS-485, CAN bus, Ethernet TCP/IP, Wi-Fi, 4G/LTE, and CCNA or MCSE Level networking skills. 3. R&D; Support & Product Improvement Work closely with the R&D; and product development teams to report hardware bugs,



software/firmware issues, and usability feedback directly from field data. Test new hardware revisions, firmware updates, and software/mobile app releases in test bench environments prior to commercial rollout. Evaluate third-party integrations (e.g., integrating Access Control or CCTV with Central Management Platforms 4. Technical Documentation & Training The author detailed technical knowledge-base articles, troubleshooting flowcharts, standard operating procedures (SOPs), and site testing guidelines. Conduct technical training sessions for field engineers, distributors, and client engineering teams. Prepare transparent root cause technical reports for high-value clients and enterprise projects. Required Qualifications & Experience Education & Certifications Bachelor’s Degree in Electrical, Electronics, Telecommunications, Systems Engineering, or Mechatronics Engineering. Network/Security Certifications: CCNA/CCNP, HCIA/HCIP, or vendor-specific certifications in Video Surveillance/Access Control systems are highly desirable. Technical Expertise CCTV & VMS: In-depth knowledge of IP Cameras, NVR/SVR, ONVIF compliance, H.264/H.265 compression, VMS platforms, ANPR, and Video Analytics, AI Video surveillance. Access Control Systems (ACS): Hands-on experience with door controllers, biometric readers, RFID cards, electric locks, magnetic locks,



and ACS software suites. Low Voltage & Power: Thorough understanding of single-phase & 3-phase AC distribution, DC power supplies, PoE/PoE+, relay logic, surge protection (SPD), and earth ground monitoring. Networking & Protocols: Proficient in IPv4 subnetting, VLAN configuration, QoS, Port Forwarding, DHCP/Static IP management, RS-485 serial communications, and Wi-Fi/Cellular connectivity. EV Charging Knowledge (Bonus): Familiarity with EVSE standards (IEC 61851, IEC 62196), Mode 3 AC wall boxes, DC fast chargers, and OCPP communication is a strong advantage. Product

experience:
Extensive experience in different brands like Pelco, Bosch, Hikvision, Axis, CP+, Dahua, Uniview, Hanwa Techwin, Avigilon and VMS like Milestone, Genetec, Nt Witness, Axon Soft, and Digifort. Professional Experience 5+ years of hands-on experience in ELV systems design, site commissioning, technical support engineering, or R&D; support. Demonstrated track record of solving complex system integration issues in commercial, residential, or industrial environments. Key Competencies & Personal Attributes Diagnostic & Problem-Solving Mindset: Ability to isolate hardware, software, and physical layer faults systematically. Client-Facing Professionalism: Strong communication skills to articulate technical solutions clearly to both technical engineers and non-technical stakeholders. Team Collaboration: Ability to work across R&D;, product engineering, sales, and field support teams seamlessly.

How to Apply
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your profile
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📌 ELV R&D (India)
🏢 CITA EV Charger
📍 India