About Newton School of Technology (NST) Newton School of Technology (NST) is a new-age institution redefining technical education in India. Founded by IIT alumni, NST offers a 4-year B.
Tech in Computer Science and AI, focused on hands-on learning and deep industry integration. Within two years, over 93% of students have secured paid internships with leading tech brands, supported by global exposure through tech treks to Singapore and Silicon Valley. Led by a distinguished faculty comprising ICPC World Finalists and ex-professionals from ISRO, Microsoft, MakeMyTrip, and other top-tier organizations, NST is building a scalable, high-impact model that produces world-class tech leaders. Role Overview: While our Operations team manages facility infrastructure, security, and vendor contracts across our 4 campus hostels in Pune, we are looking for a Student Welfare Officer to own the human side of campus living. This role is designed for a highly empathetic, communicative, and solutions-oriented professional who will act as the champion for student wellbeing and the primary point of contact for parent communication. You will track student sentiment, drive swift grievance resolution, mediate peer conflicts, and ensure that living at NST hostels provides a supportive, safe, and engaging environment. If you excel at active listening, de-escalating high-stress situations, and turning student feedback into actionable improvements, this role is critical to building a world-class resident culture.

Key Responsibilities
1. Student Sentiment & Pulse Tracking
• Actively gauge student satisfaction through daily informal floor visits, town halls, focus groups, and structured pulse surveys.
• Identify recurring trends or emerging friction points regarding dining quality, facility maintenance, room allocations, or campus atmosphere.




• Partner directly with the Operations Manager to relay student feedback and hold vendor teams (mess, housekeeping, security) accountable for real quality improvements. 2. Disciplinary Enforcement & Code of Conduct
• Serve as the primary custodian and enforcing authority for hostel rules, safety protocols, substance policies, curfews, and campus decorum across all 4 facilities.
• Investigate policy violations, disciplinary breaches, anti-social behavior, and property damage with fairness, speed, and thorough documentation.
• Execute structured disciplinary actions—including formal warnings, behavioral contracts, privileges revocation, and escalation to the disciplinary committee.
• Maintain a zero-tolerance policy for responsible offenses (bullying, substance abuse, severe safety breaches) while driving clear root-cause resolutions.
• Mediate interpersonal, roommate, or floor-level conflicts with neutrality, fairness, and emotional intelligence.
• Foster an inclusive, respectful, and high-trust residential community through hostel orientation programs, icebreakers, and student wellness initiatives.
• Identify students who may be experiencing academic stress, homesickness, or mental health challenges, coordinating timely support with university counselors and wellness teams. 3. Grievance Redressal & Resolution Management
• Serve as the primary, high-touch SPOC for all non-operational and operational student complaints, ensuring prompt, empathetic, and closed-loop resolution.




• Manage a digital issue/grievance desk, tracking resolution SLAs and maintaining a zero-backlog approach for student issues.
• Conduct root-cause discussions on recurring complaints and establish clear communication back to residents on actions taken. 4. Parent Relations & High-Empathy Communication
• Act as the trusted liaison for parents regarding their child’s living conditions, health issues, decorum, or personal well-being.
• Manage sensitive parent escalations with composure, empathy, and corporate professionalism, keeping them informed through structured follow-ups.
• Lead communication workflows during student medical emergencies, health check-ups, or leave approvals. 5. Hostel Decorum & Community Governance
• Promote basic community guidelines, safety protocols, and mutual respect among residents
• Work with student council members to co-create residential rules and drive student-led community ownership. Required Qualifications & Skills Must-Have
• Experience in Student Affairs, Community Management, Customer Success, High-Touch Hospitality, Co-Living Management, or Grievance Redressal.
• Exceptional emotional intelligence (EQ), patience, active listening, and conflict resolution skills.
• Demonstrated ability to de-escalate sensitive, high-emotion situations with students and parents.
• Clear, professional written and verbal communication skills in English and Hindi.
• Comfortable working in a fast-moving, high-growth educational environment with flexible, student-centric hours. Preferred
• Degree in Psychology, Social Work, Communications, Hotel/Hospitality Management, or Business Administration.
• Prior experience working in residential schools, new-age universities, premium co-living spaces, or customer-facing student support roles.

📌 Student Welfare Officer (Pune)
🏢 Newton School
📍 Pune