Role: Senior Manager (Alumni Data, Analytics & Strategy) – Alumni Relations Office Reports To: Director
- Alumni Relations Office

Experience:
8-10 years

Location:
New Delhi About Ashoka University: https://www.ashoka.edu.in/

About the Role
Ashoka University's alumni community is poised to become one of its largest and most influential global networks, with nearly 10,000 alumni projected by 2030. Our alumni are making their mark globally, pursuing higher education at leading universities, building businesses, advancing research and contributing to industry, public policy and social impact. The Alumni Relations Office works closely with the Pro-Vice-Chancellor to build, understand and strengthen this growing global community. We are looking for a strategic, data-driven professional who combines strong analytical thinking, structured problem-solving and hands-on execution. The ideal candidate will be able to independently lead complex initiatives, translate data into meaningful insights and work closely with senior university leadership to drive measurable outcomes. This is an opportunity to play a pivotal role in building a strategic institutional capability at Ashoka University and shaping how the university connects with and engages its global alumni community. Roles and Responsibilities 1. Data Strategy & Governance
• Develop and implement a comprehensive alumni data strategy, ensuring accuracy, consistency and accessibility.
• Drive data consolidation across existing sources to build a reliable, centralised alumni database. 2. CRM Implementation & Management
• Lead the evaluation, implementation and optimisation of an alumni CRM platform.
• Define system requirements, data architecture, workflows, reporting capabilities and integration needs.




• Establish processes for continuous data enrichment, quality management and adoption across the team. 3. Alumni Analytics & Career Progression
• Build and strengthen data intelligence capabilities to generate meaningful insights into alumni academic and professional journeys, engagement and outcomes.
• Identify career and academic trajectories, sector-specific trends, patterns and actionable insights across alumni cohorts, geographies, industries and graduation years.
• Develop frameworks, dashboards and metrics to measure alumni engagement, track outcomes and inform strategic decision-making. 4. Strategic Insights & Leadership Reporting
• Translate complex datasets into actionable recommendations to inform alumni engagement and institutional priorities.
• Develop dashboards, analytical reports and executive presentations for university leadership, the Governing Body and other stakeholders.
• Identify meaningful alumni success stories supported by quantitative and qualitative evidence. 5. Performance Measurement & Decision Support
• Define and track KPIs for alumni engagement, data coverage, chapter participation and programme effectiveness.
• Build reporting frameworks to measure outcomes and identify opportunities for improvement.
• Work closely with the Community and Communications teams to support data-driven planning and execution. What are we looking for? Qualifications




• 8–10 years of relevant experience in business analytics, strategy, consulting, data-led operations, CRM transformation or related roles.
• Solid analytical and structured problem-solving skills, with demonstrated ability to interpret complex datasets and translate findings into strategic recommendations.
• Demonstrated experience designing or implementing data systems, CRM platforms, dashboards and reporting frameworks, with hands-on CRM implementation experience essential.
• Advanced proficiency in Excel/Google Sheets and PowerPoint; working knowledge of Power BI, Tableau, SQL or similar analytical tools is highly desirable.
• Strong ownership, attention to detail, stakeholder management and ability to independently drive initiatives and present insights to senior leadership.
• A proactive, collaborative mindset with the ability to navigate ambiguity, build processes and deliver measurable outcomes. Who You Are
• You have strong experience in data management, analytics, and data governance, with a background in consulting, strategy, business intelligence, or institutional research.
• You have experience implementing and managing CRM platforms such as Salesforce, Dynamics 365, or similar database systems.
• You understand data architecture, integration, enrichment, and automation, and are comfortable exploring AI-enabled tools to improve data processes.
• You are analytical and skilled at translating complex data into meaningful insights, dashboards, and actionable recommendations.
• You are a strong communicator who can work effectively with leadership and cross-functional teams, manage multiple priorities, and take ownership of deliverables.

📌 Senior Manager (New Delhi)
🏢 Ashoka University
📍 New Delhi