• Provide L2/L3 production and application support for Teamcenter, PML and CATIA.
• Support automotive engineering users across Product Lifecycle Management (PLM) processes.
• Troubleshoot issues related to CAD data, product structures, BOM, workflows, access and system integrations.
• Handle incidents/service requests from logging through resolution and closure within agreed SLA/KPIs.
• Coordinate with application, infrastructure and engineering teams for complex issue resolution.
• Perform RCA for recurring incidents and implement preventive/corrective actions.
• Support application releases, patches, upgrades and configuration changes.
• Maintain KEDB, SOPs, known-error resolutions and troubleshooting documentation. Mandatory Skills
• Teamcenter
• CATIA
• PML
• PLM/Application Production Support
• Automotive BOM/Product Structure & Engineering Change processes
• Incident, Problem and Change Management
📌 AMO – Teamcenter (Chennai)
🏢 Tech Mahindra
📍 Chennai
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