Company Description IncQ By Kliq is a growing, customer-focused organization that delivers high-quality service experiences in a dynamic, rapid-paced environment. The company values professionalism, teamwork, and accountability, and encourages team members to take ownership of service delivery and guest satisfaction. With a strong emphasis on operational excellence, IncQ By Kliq promotes continuous improvement and clear communication across all levels. Team members are supported with training and development opportunities to build long-term careers within the organization. Role Description The Senior Captain role at IncQ By Kliq is a full-time, on-site position based in Ahmedabad. The Senior Captain oversees daily floor operations, ensuring smooth service delivery, efficient table management, and a high standard of guest experience. This role includes supervising and guiding service staff, assigning duties, monitoring performance, and supporting team members during peak hours. The Senior Captain coordinates closely with the kitchen and management teams, handles guest feedback and escalations, and ensures that service protocols and hygiene standards are consistently followed. The role also involves training new team members,



maintaining documentation related to operations, and contributing to process improvements. Qualifications
• Strong leadership and team supervision skills, with experience guiding service staff and coordinating shifts.
• Excellent customer service, communication, and interpersonal skills to manage guest interactions and resolve issues effectively.
• Solid understanding of hospitality or food and beverage operations, including table management, order handling, and service workflows.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail under pressure.
• Experience in a senior service or captain role in hospitality or a related industry is highly preferred.
• Basic proficiency in relevant POS or operational software and comfort with documenting and reporting daily activities.
• Availability to work full-time on-site in Ahmedabad, including weekends, holidays, and flexible shifts as needed.
• Formal education in hospitality management or a related field is beneficial, though equivalent experience may be considered.

📌 Senior Captain (Ahmedabad)
🏢 KLIQ Coffee
📍 Ahmedabad