2. 24*7 Coverage for real time remediations
3. Advanced Level Troubleshooting for all the Proactive Alerts & Requests / Issues
4. Collecting & Analyzing Backup Product logs - Analysis (Proficient - Must to have)
5. Surface complex & custom reports (Daily / Weekly / Monthly/Quarterly)
6. Overall Backup & Recovery Administration for all the Customers
7. This Group additionally contributes to Ransomware Recovery Projects to meet 24*7 Contractual clause under IR Services (Valuable to have)
8. Ensuring RMS customers are following the best practices / guidelines outlined by Commvault
9. Perform Backup Product Software Upgrade
10. Work with Commvault Product Support team & 3rd Party Vendors (Software / Hardware) as required