Job Title: Customer Support Executive – South Indian
LanguageJob Description:
We are looking for a Customer Support Executive with robust communication and negotiation skills to interact with customers, understand their financial concerns, and assist them with suitable repayment solutions. Candidates proficient in any South Indian language will be preferred.
Key Responsibilities:
- Communicate with customers in their preferred South Indian language (Tamil, Telugu, Kannada, or Malayalam).
- Build customer rapport and resolve language-related communication barriers.
- Understand customers' financial situations and discuss suitable repayment options.
- Negotiate and guide customers regarding repayment plans, settlements, and installment options.
- Assist customers with payment procedures and follow-ups.
- Maintain accurate customer interaction records using CRM tools.
- Handle customer queries professionally and ensure effective resolution.
Required Skills:
- Good verbal communication and negotiation skills.
- Active listening and problem-solving abilities.
- Basic computer knowledge and CRM navigation skills.
- Ability to handle customer conversations patiently and professionally.
Experience & Qualifications:
- 6 months to 2 years of experience in telecalling, debt collection, customer service, or BPO operations.
- Freshers with excellent communication and negotiation skills may also apply.
- Proficiency in any one South Indian language (Tamil, Telugu, Kannada, or Malayalam) is preferred.
- Basic English or Hindi communication skills will be an added advantage.