- Good communication and convincing skills.
- Customer handling and negotiation abilities.
- Basic computer knowledge.
- Hindi, English and regional language proficiency.
Job Responsibilities:
- Customer retention.
- Understand customer complaints, service issues and reasons for cancellation.
- Convince customers to continue using the telecom services by offering suitable plans and solutions.
- Explain available recharge plans, offers and perks.
- Handle customer objections professionally and maintain customer relationships.
- Achieve monthly customer retention and conversion targets.
- Update customer interactions and follow-ups in the CRM system.
- Make outbound calls to customers having overdue loan accounts or NPA accounts.
- Follow up with customers regarding pending loan repayments.
- Understand reasons for payment delays and discuss possible repayment solutions.
- Remind customers about outstanding dues and payment deadlines.
- Coordinate with field collection teams for further recovery action wherever required.
- Maintain accurate customer call records and collection updates.
- Achieve assigned daily, weekly and monthly recovery targets.
- Maintain professional communication and follow applicable banking recovery guidelines.
Required Skills:
- Strong communication and negotiation skills.
- Ability to handle difficult customer conversations.
- Knowledge of banking loans and recovery processes is an advantage.
- Target-oriented approach.
3. Personal Loan Recovery Telecaller – NBFCJob Responsibilities:
- Contact customers with overdue personal loan EMIs.
- Follow up for EMI payments and outstanding loan amounts.
- Explain overdue amounts, late payment charges and repayment requirements accurately.
- Convince customers to clear pending dues within the agreed timeline.
- Follow up with customers who have committed payment dates.
- Coordinate with collection officers and field executives for payment follow-ups.
- Maintain daily calling reports and update recovery status in the system.
- Achieve assigned monthly collection targets.
Required Skills:
- Good verbal communication and persuasion skills.
- Ability to manage customer objections.
- Basic knowledge of personal loans and EMI structures.
- Experience in NBFC or banking collections preferred.