Job Description – Team Leader (Hindi Telecollection)

Company: CreditMantri Finserve Pvt. Ltd.

Location: Spencer Plaza, Anna Salai, Chennai

Department: Voice Process

Role: Team Leader – Telecollection

Process: Hindi Voice Process

Experience: 1-4 Years (Relevant telecollection and team-handling experience preferred)

About the RoleWe are looking for a result-oriented and experienced Team Leader for our Hindi Telecollection process. The candidate will be responsible for managing a team of telecollection executives, driving collection performance, ensuring achievement of targets, monitoring team productivity, and maintaining quality customer interactions.

- Key ResponsibilitiesManage and lead a team of Hindi Telecollection Executives.
- Drive daily, weekly, and monthly collection targets.
- Monitor team performance, productivity, and collection efficiency.
- Guide and motivate team members to achieve assigned targets.
- Monitor outbound calls and ensure quality customer interactions.
- Handle customer escalations and support executives in resolving difficult cases.
- Track payment commitments and ensure timely follow-ups.
- Conduct regular team huddles, performance reviews, and coaching sessions.
- Identify performance gaps and implement improvement plans.




- Prepare and maintain daily collection reports and MIS.
- Ensure adherence to company policies, collection guidelines, and process quality standards.
- Candidate RequirementsExcellent Hindi communication skills; English communication preferred.
- Previous experience in Telecollection / Banking / BFSI / BPO voice process.
- Prior experience in handling and managing a team.
- Solid leadership, communication, and negotiation skills.
- Good knowledge of collection processes and payment follow-ups.
- Ability to manage team performance and achieve collection targets.
- Strong problem-solving and customer-handling skills.
- Basic computer knowledge and MS Excel skills.
- Target-oriented, self-motivated, and capable of working in a performance-driven environment.
- What We OfferCompetitive salary with attractive performance-based incentives.
- PF, ESIC, and Insurance benefits as applicable.
- Career growth and learning opportunities.
- Professional and supportive work environment.

Work DetailsJob Type: Full-time

Working Days: 6 days a week

Work Location: Spencer Plaza, Anna Salai, Chennai

Process: Hindi Telecollection

Languages: Hindi & English

Contact for More Information

HR Contact Person: Neha

Contact Number: (phone hidden)

📌 Team Leader (Chennai)
🏢 CreditMantri
📍 Chennai