Debt Recovery Agent – Job Description (JD)A Debt Recovery Agent is responsible for contacting customers who have overdue payments, following up on outstanding dues, and helping the company recover pending amounts professionally.
- 1. Key Job ResponsibilitiesContact customers regarding overdue payments through calls, emails and messages.
- Follow up on outstanding debts and payment commitments.
- Explain pending dues, payment terms and repayment options.
- Negotiate payment plans with customers.
- Maintain accurate records of customer interactions and payment status.
- Achieve daily, weekly and monthly collection targets.
- Resolve customer queries and payment-related disputes.
- Coordinate with internal teams regarding overdue accounts.
- Follow company policies and legal guidelines during recovery.
1. 2. Most Important Skills RequiredCommunication Skills – Ability to communicate clearly and professionally.
2. Negotiation Skills – Convince customers to make payments and agree on repayment plans.
3. Convincing Skills – Persuade customers to clear outstanding dues.
4. Customer Handling – Handle difficult or upset customers patiently.
5.
Problem-Solving Skills – Understand payment issues and find suitable solutions.
6. Follow-up Skills – Consistently follow up with customers.
7. Target-Oriented – Achieve collection and recovery targets.
8. Time Management – Manage multiple customer accounts efficiently.
9. Active Listening – Understand customer concerns and respond appropriately.
10. Basic Computer Knowledge – MS Excel, CRM tools and data entry.
- 3. Additional SkillsPayment collection and debt recovery.
- Outstanding account management.
- Customer relationship management.
- Call handling and email communication.
- Documentation and reporting.
- Patience and emotional control.
- Skilled telephone etiquette.
4. Key Skills for ResumeYou can use these keywords in your resume:
- Debt Recovery
- Payment Collection
- Negotiation
- Customer Relationship Management (CRM)
- Outstanding Dues Follow-up
- Customer Handling
- Communication Skills
- Problem Solving
- Target Achievement
- MS Excel
- Account Management
- Call Management