The Customer Support Executive + Welcome Call Executive will be responsible for handling incoming and outgoing customer calls, assisting customers with their queries related to domestic and international holiday packages, and providing timely support throughout the booking process. The candidate will make welcome calls to customers after booking confirmation, introduce the company, verify booking details, confirm travel dates and destinations, and ensure customers have received their booking confirmation and itinerary. They will also explain further travel procedures, assist with customer complaints, coordinate with the sales, reservation and operations teams, maintain regular follow-ups, update customer records in the company system, and ensure a smooth and satisfactory customer experience. The candidate should have positive communication skills, a polite attitude, basic computer knowledge and the ability to handle customers professionally.
📌 Customer Care Executive (Delhi)
🏢 Caribbean Holidays International
📍 Delhi
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