HR Nana Gandhale (phone hidden)

Key Responsibilities

- Field Visits: Travel to customer homes, shops, or workplaces to discuss overdue accounts and negotiate payment schedules.
- Payment Recovery: Collect cash, cheque, or digital/online payments through approved company channels.
- Record Keeping: Update daily visit logs, payment statuses, and customer interactions in the company CRM or mobile app.
- Negotiation & Resolution: Help resolve billing disputes, address customer financial hardships, or escalate complex/disputed cases to management.
- Target Achievement: Meet monthly collection and recovery targets set by the organization.
- Compliance & Conduct: Follow company policies and legal/regulatory guidelines (such as RBI norms for financial recovery) while interacting with clients.

Required Qualifications & Skills

- Education: Minimum 12th Pass, ITI, Diploma, or Graduate degree depending on the employer.
- Vehicle & License: A valid two-wheeler driving license and a personal bike/scooter are usually required.
- Communication Skills:



Proficiency in local regional languages and Hindi/English for transparent negotiation.
- Key Traits: Problem-solving ability, resilience, integrity, time management, and basic smartphone/app literacy for reporting.
- Certifications (Optional/Preferred): DRA (Debt Recovery Agent) certification is preferred by many financial institutions.

Compensation & Benefits

- Salary Range: Typically ₹15,000 to ₹18,000 per month, depending on location, experience, and the lending sector (personal, vehicle, or microfinance loans).
- Additional Incentives: Performance-based recovery incentives and travel/petrol allowances are commonly provided.

If you'd like, let me know:

- What industry or loan type (e.g., two-wheeler, personal loan, microfinance) you are hiring or applying for
- The city or region for the position

I can tailor the job description or requirements further for you.

📌 Field Collection Executive (Nagpur)
🏢 Utkarsh Small Finance Bank
📍 Nagpur